Marketing & Customer Service Executive

Fly From Pakistan; Lahore; On-site; PKR 391,000 - 725,000; Full time

Job summary

Fly From Pakistan in Lahore is seeking a dynamic on-site Sales Associate to grow our travel business. You will visit businesses, schools, and offices to promote domestic and international flight offers, collect leads, and convert inquiries into bookings.

You will handle inquiries via WhatsApp, email, and phone, issue e-tickets, and assist customers with fares, schedules, payments, refunds, and changes. Travel is required.

Qualifications

• Strong communication and customer service skills.
• Sales and negotiation abilities with a target-driven mindset.
• Ability to work independently and manage time effectively.
• Honest, punctual, presentable and reliable behavior.
• Basic computer knowledge; familiarity with WhatsApp and email tools.

Responsibilities

• Conduct outdoor marketing by visiting businesses, shops, schools, colleges, hospitals, and offices.
• Introduce the travel agency and its services; distribute flyers, brochures, and business cards.
• Build relationships with corporate clients and collect customer contact details for follow-up.
• Promote domestic and international flight offers and explain visa, Umrah, holiday package, and travel insurance services if offered.
• Submit daily reports of places visited and leads generated.
• Welcome walk-in customers and respond to phone calls, WhatsApp messages, emails, and social media inquiries.
• Search and book domestic flight tickets.
• Assist customers with fares and schedules, and process bookings, payments, refunds, and ticket changes.
• Issue e-tickets, provide travel guidance, maintain accurate customer records, and follow up on inquiries to convert them into sales.

Skills

Excellent communication

Customer service

Sales and negotiation

Independent work

Honest and punctual

Tools

Microsoft Office

Job description

Job Description: Responsibilities

• Conduct outdoor marketing by visiting businesses, shops, schools, colleges, hospitals, and offices.
• Introduce the travel agency and its services; distribute flyers, brochures, and business cards.
• Build relationships with corporate clients and collect customer contact details for follow-up.
• Promote domestic and international flight offers and explain visa, Umrah, holiday package, and travel insurance services if offered.
• Submit daily reports of places visited and leads generated.
• Welcome walk-in customers and respond to phone calls, WhatsApp messages, emails, and social media inquiries.
• Search and book domestic flight tickets.
• Assist customers with fares and schedules, and process bookings, payments, refunds, and ticket changes.
• Issue e-tickets, provide travel guidance, maintain accurate customer records, and follow up on inquiries to convert them into sales.

Schedule and Conditions

Full-time, on-site role in Lahore with a morning shift from 9:00 AM to 6:30 PM, including a 30-minute break. Travel is required.

Job Specification

• Excellent communication and customer service skills.
• Basic computer knowledge; GDS knowledge preferred.
• Ability to use WhatsApp, email, and Microsoft Office.
• Sales and negotiation skills.
• Ability to work independently.
• Honest, punctual, and presentable.