Manager Sales & Operations

Servis Group; Pakistan; On-site; PKR 1,674,000 - 3,348,000; Full time

Job summary

Servis Group is seeking an experienced Sales Operations professional in Pakistan to develop and manage sales processes, dashboards, and governance. You will lead forecasting, market analysis, and territory planning while coordinating with multiple teams to align marketing campaigns and inventory planning.

The role requires 5–7 years of related experience and a strong ability to improve efficiency. The position focuses on data-driven decision making, reporting standardization, and staff training

Qualifications

• 5–7 years of relevant experience in Sales Operations.
• Experience in automotive, tyres, FMCG, industrial manufacturing or distribution is preferred.
• Bachelor’s/Master’s degree in business-related field is required.

Responsibilities

• Develop and manage sales operations processes, SOPs, reporting structures, and governance frameworks.
• Monitor daily, weekly & monthly sales performance and prepare dashboards, presentations, and insights.
• Lead demand forecasting, market trend analysis, and territory/segment planning.
• Conduct data mining, data research, customer segmentation & competitor analytics for strategic decision-making.
• Create and maintain structured reporting formats, trackers, and analysis templates.
• Coordinate and communicate directives from GM Sales to regional sales teams, including follow-ups, task assignment & completion tracking.
• Manage office operations related to the Sales Department (documentation, filing, meeting coordination, internal communication, scheduling).
• Ensure alignment and collaboration with the Marketing team for campaigns, activations, trade promotions & sales enablement material.
• Coordinate with Supply Chain & Production teams for inventory planning, order processing & dispatch planning.
• Track pricing, discounts, credit policies, receivables, dealer onboarding & contractual compliance.
• Ensure CRM/ERP accuracy, database hygiene, and pipeline reporting.
• Support development and administration of sales targets, incentives, and payout reconciliations.
• Identify operational gaps, propose improvements, and drive process automation & efficiency initiatives.
• Train and assist sales staff on reporting tools, systems usage, and policy compliance.

Skills

Sales Operations

Dashboards

Forecasting

Data Mining

CRM/ERP

Training

Process Improvement

Education

Bachelor’s/Master’s degree in Business-related field

Tools

CRM/ERP Systems

Job description

Position Responsibilities

• Develop and manage sales operations processes, SOPs, reporting structures, and governance frameworks.


• Monitor daily, weekly & monthly sales performance and prepare dashboards, presentations, and insights.


• Lead demand forecasting, market trend analysis, and territory/segment planning.


• Conduct data mining, data research, customer segmentation & competitor analytics for strategic decision-making.


• Create and maintain structured reporting formats, trackers, and analysis templates.


• Coordinate and communicate directives from GM Sales to regional sales teams, including follow-ups, task assignment & completion tracking.


• Manage office operations related to the Sales Department (documentation, filing, meeting coordination, internal communication, scheduling).


• Ensure alignment and collaboration with the Marketing team for campaigns, activations, trade promotions & sales enablement material.


• Coordinate with Supply Chain & Production teams for inventory planning, order processing & dispatch planning.


• Track pricing, discounts, credit policies, receivables, dealer onboarding & contractual compliance.


• Ensure CRM/ERP accuracy, database hygiene, and pipeline reporting.


• Support development and administration of sales targets, incentives, and payout reconciliations.


• Identify operational gaps, propose improvements, and drive process automation & efficiency initiatives.


• Train and assist sales staff on reporting tools, systems usage, and policy compliance.

Education

• Bachelor's/Master's in Business, Sales, Marketing, Supply Chain, Economics, or related field.

Experience

• 5-7 years of relevant experience in Sales Operations (preferably automotive, tyres, FMCG, industrial manufacturing, distribution).