Manager IT (BS-17)

Social Welfare &; Lahore; On-site; PKR 2,400,000 - 4,200,000; Full time

Job summary

Social Welfare & Bait ul Maal Department seeks a Manager IT to oversee the department's digital ecosystem, ensuring secure, high-availability IT infrastructure and MIS for Zakat, Bait-ul-Maal, and NGO regulation. The role drives SDLC for in-house portals, procurement alignment with PPRA rules, and disaster recovery planning.

The incumbent leads IT governance, data privacy, and staff training while delivering analytics dashboards to senior management.

Qualifications

• Extensive experience managing enterprise IT infrastructure and security.
• Experience administering MS Windows and Linux servers, AD, and network security appliances.
• Familiarity with MIS, ERP modules, BI dashboards, and SDLC processes.

Responsibilities

• Administer and secure departmental IT infrastructure including servers and endpoints.
• Design and maintain MIS for Zakat, Bait-ul-Maal, NGOs regulatory modules.
• Lead SDLC for in-house apps and coordinate with vendors.
• Enforce procurement policies per PPRA and GF rules.
• Implement data backup, DR, and cybersecurity safeguards.
• Train staff on ERP and biometrics tools; generate senior management reports.

Skills

Server administration

AD administration

Network security

SQL databases

Power BI/SSRS

Data privacy

Vendor management

SDLC leadership

Disaster recovery

Staff training

Tools

Windows Server

Linux

Active Directory

Power BI

SSRS

SQL Server

Procurement tools

Job description

The Manager IT (BS-17) in the Social Welfare & Bait ul Maal Department serves as the chief technology officer for the department's digital ecosystem. The role entails strategic oversight of all IT infrastructure, management information systems (MIS), and software applications critical for the transparent disbursement of Zakat, Bait-ul-Maal funds, and the regulation of NGOs/NPOs. The incumbent ensures high availability, data integrity, and cybersecurity of beneficiary databases while aligning technology initiatives with provincial social protection policies and government digital transformation mandates.

Daily workflows involve monitoring server health (Windows/Linux), managing Active Directory and network security appliances, administering SQL databases for Zakat/NGO modules, and resolving escalated helpdesk tickets from 36 district offices. The officer leads the SDLC for in-house web portals (beneficiary verification, grant management), prepares technical specifications for hardware/software procurement under PPRA Rules 2004, manages vendor SLAs, and implements disaster recovery drills. They generate analytical dashboards (Power BI/SSRS) for the Director General and Secretary, enforce data privacy standards per Punjab Data Protection Authority guidelines, and conduct staff training on ERP and biometric verification tools.

Selection follows a competitive Category A process: a 100-mark written screening examination comprising 100 MCQs covering core Computer Science subjects (Data Structures, OS, Networks, Databases, Software Engineering), IT Project Management, and Punjab/Pakistan General Knowledge. Candidates scoring the qualifying threshold are shortlisted on merit for document verification (degrees, experience certificates, domicile). A Departmental Selection Committee, headed by the Secretary or an authorized BS-20 officer, conducts a 30-mark Technical Oral Viva Voce assessing practical problem-solving, procurement law knowledge, and situational judgment. Final merit is the aggregate of written and viva scores.

Key duties and responsibilities:

• Administer and secure the departmental IT infrastructure including servers, network devices, and endpoint security
• Design, develop, and maintain Management Information Systems (MIS) for Zakat, Bait-ul-Maal, and NGO regulatory modules
• Manage the full Software Development Life Cycle (SDLC) for in-house applications and coordinate with third-party vendors
• Enforce IT procurement policies aligned with PPRA rules and General Financial Rules for hardware/software acquisition
• Implement data backup, disaster recovery, and cybersecurity frameworks to protect beneficiary databases
• Provide technical leadership, train staff on ERP/office automation tools, and generate analytical reports for senior management