Computer Operator (BS-16)

Computer Operator &; Islamabad; On-site; PKR 280,000 - 380,000; Full time

Job summary

Computer Operator & in Islamabad is seeking an IT operations professional to manage data processing, office automation, and first-line support. The role focuses on end-to-end digital operations and contributes to e-governance initiatives.

You will maintain databases, run complex Excel models, administer Active Directory, perform backups, troubleshoot incidents, and ensure data security, with performance measured by data accuracy and uptime.

Qualifications

• Minimum 16-year IT degree (BSCS/BCA/MIT or equivalent) required.
• Experience with MS Office 365 and in-house ERP modules.
• Proficiency in SQL/Access for relational databases.
• Knowledge of Windows Server AD and network basics.
• Strong data accuracy and security awareness.

Responsibilities

• Design and maintain relational databases for personnel and inventory.
• Develop Excel models with pivot tables and Power Query to automate reports.
• Administer Windows Server Active Directory and manage user access.
• Perform backups and verify restore integrity regularly.
• Diagnose and resolve IT incidents; coordinate with vendors as needed.
• Enforce IT security policies and monitor system activity.

Skills

Data processing

Office automation

IT support

Pivot tables/SQL queries

MS Office 365

ERP modules

Security awareness

Education

BSCS / BCA / MIT or equivalent 16-year IT degree

Tools

SQL Server

Microsoft Access

Windows Server

Active Directory

Linux environments

ERP systems

Remote desktop tools

Antivirus consoles

Job description

The Computer Operator (BS-16) serves as a key technical officer responsible for end-to-end digital operations within the organization. The role encompasses data processing, office automation, database administration, and first-line IT support to ensure seamless workflow across all sections. The incumbent operates under the administrative control of the Head of IT/Administration and directly contributes to e-governance initiatives, digital record-keeping, and decision-support reporting.

Daily workflows include managing centralized databases, executing complex mail merges for official correspondence, generating analytical reports via pivot tables and SQL queries, maintaining user accounts and access rights on Windows Server/Linux environments, performing scheduled backups, troubleshooting hardware/software incidents, coordinating with vendors for AMC/license renewals, and enforcing data security policies. The operator uses MS Office 365, in-house ERP modules, antivirus consoles, and remote desktop tools. Performance is measured against data accuracy (>99.5%), system uptime (>99%), and SLA compliance for ticket resolution. Career progression leads to Assistant Programmer (BS-17) and System Analyst (BS-18) upon qualifying departmental exams and service tenure.

Selection follows a transparent merit-based process: (1) 100-MCQ written screening examination (100 marks, 90 minutes) covering Computer Science fundamentals, MS Office advanced features, OS concepts, networking basics, database/SQL, and general IT awareness; (2) Merit list preparation at 3:1 ratio against advertised vacancies; (3) Document verification of CNIC, domicile, educational certificates (BSCS/BCA/MIT or equivalent 16-year IT degree), and experience letters; (4) Departmental Selection Committee interview (30 marks) assessing technical depth, situational judgment, communication, and service etiquette. Final merit combines written (70%) and interview (30%) scores.

Key duties and responsibilities:

• Design and maintain relational databases for personnel, inventory, and correspondence tracking using Access/SQL Server with referential integrity and automated validation rules
• Develop and execute complex Excel models with pivot tables, Power Query, VLOOKUP/XLOOKUP, and macros to automate monthly/quarterly statistical reports for senior management
• Administer Windows Server Active Directory: create/modify/disable user accounts, assign group policies, manage shared folder permissions, and audit login events
• Perform daily incremental and weekly full backups of critical databases and file servers to NAS/cloud storage; verify restore integrity through quarterly drill exercises
• Diagnose and resolve hardware, printer, network connectivity, and software application issues; elevate unresolved tickets to vendor support with documented root-cause analysis
• Enforce IT security policies: deploy antivirus updates, configure firewall rules, monitor suspicious login attempts, conduct phishing awareness drills, and maintain asset inventory register