Male Staff (BS-16)

Gulshan; Lahore, Karachi Division; In loco; PKR 279.000 - 446.000; Tempo pieno

Descrizione del lavoro

The Male Staff position at Gulshan-e-Iqbal Hajj, Umrah & E-Ticketing Agency (Karachi) focuses on delivering professional travel advisory services, assisting clients with itinerary planning, and ensuring seamless booking and travel arrangements. The role supports high-quality tourist experiences while maintaining operational efficiency and client satisfaction across all travel segments.

Daily workflows include managing reservation systems, processing payments, and coordinating with travel

Competenze

• 100-MCQ written screening examination covering tourism management, customer service, and financial operations.
• Merit shortlisting followed by document verification of educational qualifications and experience.
• Viva voce interview to assess role-specific knowledge and suitability.

Mansioni

• Assist clients in planning and booking travel itineraries with accuracy and professionalism
• Process and verify financial transactions including payments and refunds
• Maintain and update travel reservation systems and client records
• Provide excellent customer service by resolving queries and complaints promptly
• Coordinate with travel partners and suppliers to ensure service delivery
• Prepare detailed travel documentation and compliance reports

Descrizione del lavoro

The Male Staff position at the Gulshan-e-Iqbal Hajj, Umrah & E-Ticketing Agency (Karachi) is responsible for providing professional travel advisory services, assisting clients with itinerary planning, and ensuring seamless booking and travel arrangements. This role supports the agency's mission to deliver high-quality tourist experiences while maintaining operational efficiency and client satisfaction standards across all travel segments.

Male Staff daily workflows include managing reservation systems, processing payment transactions, and coordinating with travel partners to fulfill client requests. They maintain detailed travel logs, verify documentation compliance, and communicate effectively with clients and internal teams. Career progression is facilitated through performance-based evaluations and specialized training programs within the agency.

Candidates undergo a 100-MCQ written screening examination covering tourism management, customer service, and financial operations. Merit shortlisting is followed by document verification of educational qualifications and experience. The Departmental Selection Committee conducts a viva voce interview to assess role-specific knowledge, professional judgment, and suitability for the position.

Key duties and responsibilities:

• Assist clients in planning and booking travel itineraries with accuracy and professionalism
• Process and verify financial transactions including payments and refunds
• Maintain and update travel reservation systems and client records
• Provide excellent customer service by resolving queries and complaints promptly
• Coordinate with travel partners and suppliers to ensure service delivery
• Prepare detailed travel documentation and compliance reports