Travel Planner & Reservations Specialist

Gulshan; Lahore, Karachi Division; On-site; PKR 279,000 - 446,000; Full time

Job summary

The Male Staff position at Gulshan-e-Iqbal Hajj, Umrah & E-Ticketing Agency (Karachi) focuses on delivering professional travel advisory services, assisting clients with itinerary planning, and ensuring seamless booking and travel arrangements. The role supports high-quality tourist experiences while maintaining operational efficiency and client satisfaction across all travel segments.

Daily workflows include managing reservation systems, processing payments, and coordinating with travel

Qualifications

• 100-MCQ written screening examination covering tourism management, customer service, and financial operations.
• Merit shortlisting followed by document verification of educational qualifications and experience.
• Viva voce interview to assess role-specific knowledge and suitability.

Responsibilities

• Assist clients in planning and booking travel itineraries with accuracy and professionalism
• Process and verify financial transactions including payments and refunds
• Maintain and update travel reservation systems and client records
• Provide excellent customer service by resolving queries and complaints promptly
• Coordinate with travel partners and suppliers to ensure service delivery
• Prepare detailed travel documentation and compliance reports

Job description

The Male Staff position at Gulshan-e-Iqbal Hajj, Umrah & E-Ticketing Agency (Karachi) focuses on delivering professional travel advisory services, assisting clients with itinerary planning, and ensuring seamless booking and travel arrangements. The role supports high-quality tourist experiences while maintaining operational efficiency and client satisfaction across all travel segments.

Daily workflows include managing reservation systems, processing payments, and coordinating with travel