Logistics & Delivery Operations Manager

METRO Pakistan (Pvt) Limited; Karachi Division; On-site; PKR 900,000 - 1,300,000; Full time

Job summary

METRO Pakistan (Pvt) Ltd in Karachi is seeking an experienced Delivery & Stock Manager to oversee end-to-end delivery to customers, ensure correct quantities and specifications, and coordinate with head office on fuel costs and KPI reporting.

You will manage stock reception, warehouse planning, and liaison with internal audit and QA to maintain SOP compliance, while driving excellent service and accurate documentation.

Qualifications

• Bachelor's degree or intermediate with relevant field experience.

Responsibilities

• Manage and organize delivery to customers in right quantity and specification.
• Coordinate with stock availability and lead hands-on timely delivery with smooth customer service.
• Verify daily fuel costing and transactions and ensure proper documentation.
• Update KPIs daily.
• Handle and coordinate customer complaints regarding delivery issues.
• Acquire customer feedback periodically.
• Coordinate with head office regarding fuel expenses, KPIs, fixed costing, third party vehicle expenses.
• Manage overall Stock Management (Stock Ordering, Stock Correction, Stock Delivery to Warehouse from Store).
• Plan and manage warehouse, transportation, and customer services for ambient & non-ambient warehouse.
• Liaise with internal audit & QA department to conduct audits.
• Maintain relationships with internal stakeholders and external service providers.
• Maintain and analyze data to assess performance with relevant stakeholders including TSM.
• Ensure daily stock corrections are processed with complete documentation and system entry per SOPs.
• Ensure receiving of stocks per SOPs and guidelines.
• Daily verification of receiving with GR Summary.
• Ensure BBD implementation as per guidelines.

Skills

Delivery coordination

Stock management

Customer service

KPI tracking

Vendor liaison

Warehouse planning

Audit liaison

Education

Bachelor's degree / Intermediate

Job description

METRO Pakistan (Pvt) Ltd in Karachi is seeking an experienced Delivery & Stock Manager to oversee end-to-end delivery to customers, ensure correct quantities and specifications, and coordinate with head office on fuel costs and KPI reporting.

You will manage stock reception, warehouse planning, and liaison with internal audit and QA to maintain SOP compliance, while driving excellent service and accurate documentation.