Department Manager - Warehouse

METRO Pakistan (Pvt) Limited; Karachi Division; On-site; PKR 900,000 - 1,300,000; Full time

Job summary

METRO Pakistan (Pvt) Ltd in Karachi is seeking an experienced Delivery & Stock Manager to oversee end-to-end delivery to customers, ensure correct quantities and specifications, and coordinate with head office on fuel costs and KPI reporting.

You will manage stock reception, warehouse planning, and liaison with internal audit and QA to maintain SOP compliance, while driving excellent service and accurate documentation.

Qualifications

• Bachelor's degree or intermediate with relevant field experience.

Responsibilities

• Manage and organize delivery to customers in right quantity and specification.
• Coordinate with stock availability and lead hands-on timely delivery with smooth customer service.
• Verify daily fuel costing and transactions and ensure proper documentation.
• Update KPIs daily.
• Handle and coordinate customer complaints regarding delivery issues.
• Acquire customer feedback periodically.
• Coordinate with head office regarding fuel expenses, KPIs, fixed costing, third party vehicle expenses.
• Manage overall Stock Management (Stock Ordering, Stock Correction, Stock Delivery to Warehouse from Store).
• Plan and manage warehouse, transportation, and customer services for ambient & non-ambient warehouse.
• Liaise with internal audit & QA department to conduct audits.
• Maintain relationships with internal stakeholders and external service providers.
• Maintain and analyze data to assess performance with relevant stakeholders including TSM.
• Ensure daily stock corrections are processed with complete documentation and system entry per SOPs.
• Ensure receiving of stocks per SOPs and guidelines.
• Daily verification of receiving with GR Summary.
• Ensure BBD implementation as per guidelines.

Skills

Delivery coordination

Stock management

Customer service

KPI tracking

Vendor liaison

Warehouse planning

Audit liaison

Education

Bachelor's degree / Intermediate

Job description

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Islamabad & Faisalabad with the registered name of METRO Pakistan (Pvt) Ltd.

METRO Pakistan is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 700 stores in 21 countries and has a workforce of over 100,000 employees. Sales in 2015 were approximately 30 billion Euro.

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long‑term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro‑Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Islamabad & Faisalabad with the registered name of METRO Pakistan (Pvt) Ltd.

METRO Pakistan is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self‑service wholesale. The company operates more than 700 stores in 21 countries and has a workforce of over 100,000 employees. Sales in 2015 were approximately 30 billion Euro.

Job Description

• Manage and organize the delivery to be made to customers/client in right quantity and specification
• Being thoroughly informed with orders, stock availability, lead a hands‑on and timely efficient delivery along with smooth customer service
• To verify daily fuel costing and transactions and to further ensure the proper documentations pertaining to it
• To update the KPIs on daily basis
• To handle and coordinate customer complaints regarding delivery issues
• To acquire customer feedback on periodical basis.
• To coordinate with head office regarding fuel expenses, KPIs, fixed costing, third party vehicle expenses etc.
• Manage overall Stock Management (Stock Ordering, Stock Correction, Stock Delivery to Warehouse from Store)
• Plan and manage warehouse, transportation, and customer services for ambient & non‑ambient warehouse.
• Liaison with internal audit & QA department to conduct audit.
• Building and maintaining strong relationships with internal stakeholders as well as external service providers.
• Maintain metrics and analyze data to assess performance and
• with relevant stakeholders including but not limited to TSM.
• Ensure daily stock corrections are processed with complete documentations and entry in system therefore as per communicated SOPs.
• Ensure receiving of stocks is done as per communicated SOPs and guidelines.
• Conduct daily verification of receiving with GR Summary.
• Ensure BBD implementation as per shared guidelines.

Qualifications

Bachelors or Intermediate with 6-8 years of experience