Junior IT Support Engineer — Windows, M365 & AD

Marcus Evans Group; Islamabad; Presencial; PKR 469.000 - 837.000; Jornada completa

Descripción de la vacante

Marcus Evans, a UK-based international company, is seeking a Junior IT Support Executive for our Islamabad office. This entry-level role is ideal for fresh IT/CS graduates starting their IT careers in a global environment.

The position focuses on Level 1 IT support, assisting with Windows, Microsoft 365, AD/Entra ID foundations, device management, and basic networking, with training provided.

Formación

• Degree or qualification in IT, Computer Science or a related subject, or currently completing one.
• Good understanding of Windows and general PC troubleshooting.
• Basic knowledge of Microsoft 365, Active Directory, Entra ID and networking.
• An interest in learning technologies such as Microsoft Intune and cloud-based IT services.
• Good written and spoken English.
• A helpful attitude, good problem-solving skills and willingness to learn.

Responsabilidades

• Provide Level 1 technical support to users locally and remotely.
• Troubleshoot Windows 10/11, laptops, desktops, software and general hardware issues.
• Assist users with Microsoft 365, Outlook, Teams, OneDrive and other business applications.
• Carry out basic user administration in Active Directory and Microsoft Entra ID, including password resets and account unlocks.
• Assist with Microsoft Intune device management and deployment.
• Troubleshoot basic network, Wi-Fi and VPN connectivity issues.
• Log and manage support requests through the Service Desk and escalate more complex issues to senior IT teams.
• Help maintain IT equipment and provide hands-on support within the Islamabad office.
• Work with our wider IT teams supporting offices around the world.

Conocimientos

Windows troubleshooting

MS 365 basics

Active Directory

English communication

Educación

Degree in IT/CS

Herramientas

Intune

Microsoft Entra ID

Microsoft 365

Descripción del empleo

Marcus Evans, a UK-based international company, is seeking a Junior IT Support Executive for our Islamabad office. This entry-level role is ideal for fresh IT/CS graduates starting their IT careers in a global environment.

The position focuses on Level 1 IT support, assisting with Windows, Microsoft 365, AD/Entra ID foundations, device management, and basic networking, with training provided.