Junior IT Support Engineer — Growth & Benefits

Mindbridge

Lahore

On-site

PKR 600,000 - 900,000

Full time

6 days ago

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Benefits offered by this job

Medical Insurance

Leave Encashment

Annual Increment

Career Growth

Employee Engagement

Job summary

Mindbridge, a fast-growing English-language BPO based in Pakistan, seeks a Level 1 System Support Engineer in Lahore. The role is the first point of contact for technical issues, providing basic IT support and service delivery to internal users.

You will troubleshoot hardware, software, email, printers, and network connectivity, while documenting incidents and resolutions. Fresh graduates are welcome, with 1–2 years of IT support experience preferred.

Qualifications

Diploma or Bachelor’s degree in IT, Computer Science, or related field.
1–2 years of experience in IT support or helpdesk roles (fresh graduates encouraged).
Basic understanding of Windows operating systems, computer hardware, and networking fundamentals (TCP/IP, DNS, DHCP).
Experience with Active Directory, O365, VPN tools, antivirus systems, and ticketing systems.

Responsibilities

Provide first-level support for hardware, software, and network-related issues.
Install, configure, and maintain desktop systems, laptops, and basic network devices.
Troubleshoot LAN/Wi‑Fi, IP configuration, VPN connectivity, and escalate as needed.