ITSM Engineer

Alykas; Karachi Division; On-site; PKR 900,000 - 1,300,000; Full time

Benefits offered by this job

Comprehensive benefits and paid time0

Performance-based bonuses

Sponsored certifications and lab0

Job summary

Alykas is seeking an ITSM Service Desk Engineer to deliver remote technical support for clients across Windows and macOS environments. You will troubleshoot OS, network, and application issues while assisting with cloud services including Azure, AWS, and Microsoft 365.

You will collaborate with senior engineers on escalated issues, maintain thorough documentation, and contribute to a world-class IT support team.

Qualifications

• 4–5 years IT support experience, preferably in Managed Services.
• Strong knowledge of networking, cloud platforms, and server environments.
• Excellent English communication skills — both written and verbal — are a strong advantage.
• Certifications such as CompTIA A+, Network+, or Microsoft MCP are preferred.
• Competitive salary and performance-based bonuses.
• Comprehensive benefits and paid time off.
• Career growth with sponsored certifications and lab access.

Responsibilities

• Deliver remote technical support via phone, email, and chat.
• Troubleshoot OS, network, and application issues on Windows/macOS.
• Support Microsoft 365 apps, Active Directory, and cloud services (Azure, AWS).
• Collaborate with senior engineers on escalated issues and maintain accurate documentation.

Skills

Networking

Cloud platforms

Server environments

English communication

Tools

CompTIA A+

Network+

Microsoft MCP

Job description

Alykas deliversintelligent, end-to-end IT and cybersecurity solutions for mid-market and enterprise clients. Our mission is to reduce risk, enhance efficiency, and turn technology into a competitive advantage. We provide Managed IT Services, Cloud & Data Center Solutions, IT Advisory, and Cybersecurity Services — all powered by a team of expert, culturally aligned engineers.

Role Overview

As an ITSM Service Desk Engineer at Alykas, you'll provide exceptional technical support to clients by resolving IT issues quickly and professionally. You'll work across Windows and macOS environments, troubleshoot connectivity and software issues, and support cloud platforms such as Azure, AWS, and Microsoft 365.

Key Responsibilities

• Deliver remote technical support via phone, email, and chat.
• Troubleshoot OS, network, and application issues on Windows/macOS.
• Support Microsoft 365 apps, Active Directory, and cloud services (Azure, AWS).
• Collaborate with senior engineers on escalated issues and maintain accurate documentation.

Qualifications

• 4–5 years of IT support experience (preferably in Managed Services).
• Strong knowledge of networking, cloud platforms, and server environments.
• Excellent English communication skills — both written and verbal — are a strong advantage.
• Certifications such as CompTIA A+, Network+, or Microsoft MCP are preferred.
• Competitive salary and performance-based bonuses.
• Comprehensive benefits and paid time off.
• Career growth with sponsored certifications and lab access.
• Collaborative, world-class work environment.

Join Alykas — and help redefine IT support excellence.