IT Support Engineer

Tkxel; Pakistan; On-site; PKR 900,000 - 1,500,000; Full time

Job summary

Tkxel is seeking an IT Support Engineer to deliver L1/L2 support for hardware and software, troubleshoot endpoints and infrastructure, and coordinate with Network, Systems, and Cybersecurity teams to ensure secure IT operations.

You will manage Active Directory, Group Policy, authentication, and assist with Windows updates, device provisioning, and maintaining documentation. 3–5 years of experience with relevant certs is preferred.

Qualifications

• Bachelor's degree or diploma in IT, Computer Science, or a related field.
• 3-5 years of experience in IT infrastructure and support; CCNA, Microsoft, Linux certs preferred.

Responsibilities

• Provide L1/L2 support for hardware, software, Windows, and infrastructure issues.
• Troubleshoot desktops, laptops, applications, drivers, Windows updates, and system performance.
• Manage Active Directory users, computers, Group Policy, authentication, and domain issues.
• Troubleshoot LAN, WAN, Wi-Fi, DNS, DHCP, VPN, and Internet connectivity issues.
• Manage IT hardware, assets, inventory, repairs, and replacements.
• Support conference rooms, displays, audio/video systems, and meeting equipment.
• Support Microsoft Entra ID, Intune, Autopilot, Microsoft 365, and Exchange Online.
• Support endpoint security, Kaspersky, Wazuh, and security monitoring activities.
• Support VMware ESXi and virtual machine environments.
• Perform device provisioning, configuration, deployment, and maintenance.
• Maintain technical documentation, troubleshooting procedures, and asset records.
• Handle escalated incidents and perform basic root-cause analysis.
• Provide technical guidance to Junior IT Support Engineers and Helpdesk staff.
• Coordinate with Network, Systems, Cybersecurity, and other IT teams for complex issues.

Skills

Troubleshooting

Incident Management

Root Cause Analysis

Team Collaboration

Technical Documentation

Education

Bachelor's degree or diploma in IT/CS

Tools

Active Directory

VMware ESXi

Microsoft 365

Intune

Job description

Job Description:

Responsible for providing technical support, troubleshooting IT infrastructure and endpoint issues, managing systems and user environments, and coordinating with Network, System, and Cybersecurity teams to ensure reliable and secure IT operations.

Key Responsibilities

• Provide L1/L2 support for hardware, software, Windows, and infrastructure issues.
• Troubleshoot desktops, laptops, applications, drivers, Windows updates, and system performance.
• Manage Active Directory users, computers, Group Policy, authentication, and domain issues.
• Troubleshoot LAN, WAN, Wi-Fi, DNS, DHCP, VPN, and Internet connectivity issues.
• Manage IT hardware, assets, inventory, repairs, and replacements.
• Support conference rooms, displays, audio/video systems, and meeting equipment.
• Support Microsoft Entra ID, Intune, Autopilot, Microsoft 365, and Exchange Online.
• Support endpoint security, Kaspersky, Wazuh, and security monitoring activities.
• Support VMware ESXi and virtual machine environments.
• Perform device provisioning, configuration, deployment, and maintenance.
• Maintain technical documentation, troubleshooting procedures, and asset records.
• Handle escalated incidents and perform basic root-cause analysis.
• Provide technical guidance to Junior IT Support Engineers and Helpdesk staff.
• Coordinate with Network, Systems, Cybersecurity, and other IT teams for complex issues.

Requirements

• Bachelors degree or diploma in IT, Computer Science, or a related field.
• 3-5 years of experience in IT infrastructure and support.
• Relevant certifications preferred (e.g. CCNA, Microsoft, Linux).

Core Competencies

• Troubleshooting & Problem Solving
• Incident Management
• Root Cause Analysis
• Endpoint & Infrastructure Support
• Network Troubleshooting
• Security & Compliance
• Technical Documentation
• Team Collaboration & Technical Guidance