IT SUPPORT SPECIALIST

Dr Zia Pharma; Lahore; On-site; PKR 600,000 - 900,000; Full time

Job summary

Dr. Zia Pharmaceuticals is seeking an IT Support Specialist to provide daily IT support to staff in Lahore. You will install, configure, and troubleshoot IT equipment, manage LAN/Wi‑Fi, and oversee Windows updates and software maintenance.

You will support ERP and business software systems, manage user accounts, data backups, and assist with CCTV and biometric systems while ensuring IT security and data protection procedures are followed.

Qualifications

• Bachelor’s degree in IT, CS, or related field.
• 1–3 years IT experience preferred.
• Good knowledge of hardware, networking, Windows, and MS Office.
• Basic knowledge of ERP, databases, and data backup.
• Strong troubleshooting and problem-solving skills.
• Good communication and documentation skills.

Responsibilities

• Provide daily IT support to employees.
• Install, configure, and troubleshoot IT equipment.
• Manage LAN/Wi‑Fi and basic network issues.
• Maintain Windows, software, and system updates.
• Manage user accounts, emails, and access permissions.
• Perform data backups and support IT security.
• Maintain IT equipment inventory and records.
• Coordinate with vendors for repairs and services.
• Support ERP and business software systems.
• Assist with CCTV and biometric systems.
• Follow IT security and data protection procedures.

Skills

Hardware

Networking

Windows

MS Office

Troubleshooting

Documentation

Communication

Education

BSc IT/CS

Tools

ERP software

Databases

Backup software

Job description

Key Responsibilities

• Provide daily IT support to employees.
• Install, configure, and troubleshoot IT equipment.
• Manage LAN/Wi-Fi and basic network issues.
• Maintain Windows, software, and system updates.
• Manage user accounts, emails, and access permissions.
• Perform data backups and support IT security.
• Maintain IT equipment inventory and records.
• Coordinate with vendors for repairs and services.
• Support ERP and business software systems.
• Assist with CCTV and biometric systems.
• Follow IT security and data protection procedures.

Qualification

• Bachelor’s degree in IT, Computer Science, or a related field.
• 1–3 years of relevant IT experience preferred.
• Good knowledge of hardware, networking, Windows, and MS Office.
• Basic knowledge of ERP, databases, and data backup.
• Strong troubleshooting and problem-solving skills.
• Good communication and documentation skills.

Position Details

Position: IT Support Specialist
Industry: Pharmaceuticals
Contact: [phone]
Location: 721-A, Sundar Industrial Estate, Lahore, Pakistan