IT Support Specialist — Growth & Modern Tech Hub

PRIMASYSTEMS (SMC-PRIVATE) LIMITED; Islamabad; On-site; PKR 391,000 - 781,000; Full time

Benefits offered by this job

Competitive salary

Permanent employment

Comprehensive onboarding and training

Modern workplace with up-to-date tech

Parking and good transport links

Health perks: coffee, tea, weekly-frU

Job summary

PRIMASYSTEMS (SMC-PRIVATE) LIMITED is seeking an IT Support Specialist to provide reliable technical assistance to employees and support the organization's IT infrastructure. The role involves troubleshooting hardware, software, network, and user-access issues to ensure smooth day-to-day IT operations.

The candidate will handle first-/second-level support, configure computers, manage user accounts, and assist with software installations and security patches.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• 1–3 years of IT support or helpdesk experience.
• Strong knowledge of Windows operating systems and common business applications.
• Basic networking knowledge including TCP/IP, DNS, DHCP, and Wi‑Fi.
• Hardware troubleshooting and maintenance experience.
• Good communication and customer service skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level technical support to employees.
• Troubleshoot hardware, software, operating systems, and network issues.
• Install, configure, and maintain computers, laptops, printers, and other IT equipment.
• Manage user accounts, access permissions, and password-related requests.
• Configure and troubleshoot Windows & LINUX operating systems and applications.
• Assist with network connectivity, Wi‑Fi, printers, and peripheral devices.
• Maintain IT assets and inventory records.
• Monitor and resolve support tickets within defined service levels.
• Assist with software installations, updates, and security patches.
• Support onboarding and offboarding of employees.
• Maintain IT documentation and troubleshooting procedures.
• Escalate complex technical issues to appropriate teams or vendors.

Tools

Windows OS

Networking basics

Active Directory

Microsoft 365

Ticketing systems

Job description

PRIMASYSTEMS (SMC-PRIVATE) LIMITED is seeking an IT Support Specialist to provide reliable technical assistance to employees and support the organization's IT infrastructure. The role involves troubleshooting hardware, software, network, and user-access issues to ensure smooth day-to-day IT operations.

The candidate will handle first-/second-level support, configure computers, manage user accounts, and assist with software installations and security patches.