IT Support Specialist

Primasystems; Islamabad; On-site; PKR 391,000 - 781,000; Full time

Benefits offered by this job

Competitive salary

Permanent employment

Comprehensive onboarding and training

Modern workplace with up-to-date tech

Parking and good transport links

Health perks: coffee, tea, weekly-frU

Job summary

PRIMASYSTEMS (SMC-PRIVATE) LIMITED is seeking an IT Support Specialist to provide reliable technical assistance to employees and support the organization's IT infrastructure. The role involves troubleshooting hardware, software, network, and user-access issues to ensure smooth day-to-day IT operations.

The candidate will handle first-/second-level support, configure computers, manage user accounts, and assist with software installations and security patches.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• 1–3 years of IT support or helpdesk experience.
• Strong knowledge of Windows operating systems and common business applications.
• Basic networking knowledge including TCP/IP, DNS, DHCP, and Wi‑Fi.
• Hardware troubleshooting and maintenance experience.
• Good communication and customer service skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level technical support to employees.
• Troubleshoot hardware, software, operating systems, and network issues.
• Install, configure, and maintain computers, laptops, printers, and other IT equipment.
• Manage user accounts, access permissions, and password-related requests.
• Configure and troubleshoot Windows & LINUX operating systems and applications.
• Assist with network connectivity, Wi‑Fi, printers, and peripheral devices.
• Maintain IT assets and inventory records.
• Monitor and resolve support tickets within defined service levels.
• Assist with software installations, updates, and security patches.
• Support onboarding and offboarding of employees.
• Maintain IT documentation and troubleshooting procedures.
• Escalate complex technical issues to appropriate teams or vendors.

Tools

Windows OS

Networking basics

Active Directory

Microsoft 365

Ticketing systems

Job description

We are a Software and IT service provider for our internationally represented corporate group with 18 subsidiaries, specializing in innovative, customer-friendly products in the Energy and Telecommunications sectors. We are looking for a motivated “ IT Support Specialist ” who wants to take on challenging tasks while growing both professionally and personally.

About the Role:

primasystems is looking for an IT Support Specialist to provide reliable technical assistance to employees and support the organization's IT infrastructure. The successful candidate will troubleshoot hardware, software, network, and user-access issues while ensuring smooth day-to-day IT operations.

Key Responsibilities:

• Provide first- and second-level technical support to employees.
• Troubleshoot hardware, software, operating systems, and network issues.
• Install, configure, and maintain computers, laptops, printers, and other IT equipment.
• Manage user accounts, access permissions, and password-related requests.
• Configure and troubleshoot Windows & LINUX operating systems and applications.
• Assist with network connectivity, Wi‑Fi, printers, and peripheral devices.
• Maintain IT assets and inventory records.
• Monitor and resolve support tickets within defined service levels.
• Assist with software installations, updates, and security patches.
• Support onboarding and offboarding of employees.
• Maintain IT documentation and troubleshooting procedures.
• Escalate complex technical issues to appropriate teams or vendors.

Requirements:

• Bachelor’s degree/Diploma in IT, Computer Science, or related field.
• 1–3 years of experience in IT support or helpdesk operations.
• Strong knowledge of Windows operating systems and common business applications.
• Basic networking knowledge including TCP/IP, DNS, DHCP, and Wi‑Fi.
• Hardware troubleshooting and maintenance experience.
• Good communication and customer service skills.
• Strong troubleshooting and problem-solving abilities.

Nice to Have:

• Experience with Microsoft 365.
• Knowledge of Active Directory.
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications.
• Experience with ticketing/helpdesk systems.

What We Offer:

• Market Competitive Salary: As per candidate profile and experience.
• Permanent Employment: Long-term job security.
• Learning Environment: Comprehensive onboarding and continuous technical training.
• Work Culture: Independent working style with intercultural and interdisciplinary teams.
• Modern Setup: Modern workplace with up-to-date technology and a comfortable atmosphere.
• Location Perks: Good transport links (or easy commute) and dedicated office parking place.
• Health & Perks: Free coffee, tea, and weekly fruits.

We are an equal opportunity employer. Women and minorities are encouraged to apply.