Technical Support Officer

Internetwork Expert; Karachi Division; On-site; PKR 558,000 - 781,200; Full time

Job summary

A leading IT services company in Karachi, Pakistan, is looking for a Technical Support Officer. This role involves providing comprehensive IT support, managing service desk activities, and ensuring efficient performance of IT systems. The ideal candidate will have a Bachelor's degree in computer science and 2-4 years of experience in a technical support role. Strong communication skills and proficiency in Windows OS and Active Directory are essential for success in this position.

Qualifications

• Minimum 2-4 years of experience in technical support or a related field.
• Strong communication skills to explain technical concepts to non-technical users.
• Proficient in troubleshooting software-related issues.

Responsibilities

• Provide comprehensive IT technical support operations across the organization.
• Administer, manage, and monitor desktops, laptops, printers, and scanners.
• Handle the setup and installation of VPN and business software on client terminals.

Skills

Communication skills

Active Directory knowledge

Windows Operating Systems

Corporate VPN setup

Education

Bachelor's degree in computer science or related field

Tools

Microsoft Office Suite

Job description

Inbox Business Technologies is a leading IT and services company and we're looking for a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support and assistance to our clients. This is a unique opportunity to join a dynamic and growing team and to learn new skills in the IT industry.

Responsibilities

• Provide comprehensive IT technical support operations across the organization, ensuring efficient performance and uptime of IT systems. Administer, manage, and monitor desktops, laptops (domain and non-domain), printers, scanners, and other peripheral devices.
• Oversee shift operations and manage service desk activities, including team coordination and vendor management.
• Deliver end-user support in-person, over the phone, and remotely for hardware and software issues including Windows OS, web browsing, email, word processing, spreadsheets, and other business applications.
• Handle the setup and installation of VPN and NCCPL business software on external client terminals, ensuring secure connectivity through PSX LAN, fiber leased lines, or internet.
• Maintain accurate IT inventory records and ensure compliance with ITSM (IT Service Management), ISMS (Information Security Management System), and BCMS (Business Continuity Management System) policies and procedures.
• Understand and meet all legal, regulatory, and contractual IT requirements; in-house training will be provided as necessary.

• Bachelor's degree in computer science or a related field.
• Minimum 2 - 4 years of experience in technical support or a related field.
• Strong communication skills with the ability to clearly explain technical concepts to non-technical users.
• Strong technical knowledge of Active Directory; Domain controller and Exchange Server.
• Proficient in Windows Operating Systems and Microsoft Office Suite.
• Skilled in corporate VPN setup and installation, including configuration, customization, and system security hardening.
• Ability to troubleshoot software-related issues such as OS malfunctions, MS Office application errors, system performance bottlenecks, boot/recovery problems, endpoint security, and email setup.