IT Support Intern

simplicant.com, inc.; Lahore; On-site; Full time

Job description

Job Summary

We are seeking a motivated and enthusiastic IT Support Intern to join our IT team. This internship offers hands‑on experience in end‑user IT support, device management, software deployment, and basic networking. The ideal candidate is eager to learn, has a good technical foundation, and is passionate about building a career in Information Technology.

Key Responsibilities

• Assist the IT team with day‑to‑day end‑user IT support and device management activities.
• Provide first‑level technical support to end users.
• Support basic troubleshooting of Windows and macOS operating systems, software applications, and network connectivity issues under supervision.
• Assist with software installation, system updates, and routine maintenance activities.
• Assist in monitoring network connectivity and support IT infrastructure under supervision.
• Maintain technical documentation, IT asset inventory, and system records.
• Support ongoing IT infrastructure and technology projects.
• Log, track, and update support requests using the IT ticketing system.
• Follow IT policies, procedures, cybersecurity standards, and best practices.

Required Qualifications

• Currently pursuing or recently completed a Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• Basic understanding of networking fundamentals, including TCP/IP, DNS, DHCP, IP addressing, and basic network troubleshooting.
• Basic knowledge of Windows and/or macOS operating systems.
• Familiarity with computer hardware, software installation, and system maintenance.
• Basic knowledge of cloud applications and identity management is an advantage.
• Good communication skills and a willingness to learn and work in a team environment.

What You'll Gain

• Hands‑on experience in end‑user IT support and workplace technologies.
• Exposure to end‑user device management, networking fundamentals, SaaS applications, and IT support best practices.
• Mentorship from experienced IT professionals.
• Practical experience with modern IT support tools, asset management, and workplace technologies.