IT Support & Business Development Associate (MSP)

SupremeIT Experts; Pakistan; Remote; PKR 609,000 - 730,000; Full time

Job summary

SupremeIT Experts in remote work mode seeks an IT Support & Business Development Associate to join the founding team. The role blends outbound sales with hands-on MSP IT support, starting with business development activities and transitioning to technical operations as client base grows.

The initial salary is PKR 60,000 per month with a 3‑month probation. The position follows a Monday–Friday 9:00AM–5:00PM EST schedule; candidates must have strong English, IT certifications, and customer‑facing

Qualifications

• Excellent spoken and written English: communicate confidently with business clients.
• IT certification required: CompTIA A+/Network+/Security+ or Microsoft cert.
• Strong knowledge of Windows OS, Microsoft 365, hardware and basic networking.
• Willingness to perform outbound cold calls and lead generation.
• Strong problem-solving, organizational and customer service skills.
• Reliable internet and a suitable calling environment when remote.

Responsibilities

• Phase 1: Conduct cold calls, generate leads via LinkedIn, and schedule sales appointments.
• Explain IT services and identify client needs; maintain CRM records and follow-ups.
• Assist with IT troubleshooting and documentation; support procedures development.
• Phase 2: Provide remote Level 1-2 help desk support; troubleshoot Windows, 365, email, hardware, networking.
• Manage user accounts, MFA, endpoint security; handle tickets and document solutions.
• Assist with remote monitoring, patching, and maintenance; deliver professional IT support.

Skills

Fluent English

IT Certification

Windows OS

Microsoft 365

Computer Hardware

Networking basics

Cold calling

Customer service

Education

IT Certification

Tools

CRM systems

Ticketing platforms

Job description

IT Support & Business Development Associate (MSP)

Company: SupremeIT Experts

Location: Remote

Employment Type: Full-time | 8 hours per day

Working Schedule: Monday - Friday 9:00AM - 5:00PM EST

Salary: PKR 60,000 per month (initial 3-month probation)

About the Company

We are a startup Managed Service Provider (MSP) focused on delivering reliable IT support, technical solutions, and managed IT services to businesses.

We are looking for a motivated, technically skilled, and exceptionally well-spoken professional to join our founding team.

This is a unique opportunity for an IT professional who also possesses strong sales communication skills and wants to contribute to building and growing an IT services company.

Key Responsibilities

Phase 1: Business Development & IT Support (Initial Growth Stage)

During our initial growth phase, the successful candidate will spend significant time on business development activities while helping establish our technical operations.

• Conduct professional cold calls to potential business customers.
• Generate leads through LinkedIn, and other marketing channels.
• Communicate confidently with potential clients in fluent, professional English.
• Explain our IT services, identify business needs, and schedule sales appointments.
• Maintain lead records, follow-ups, and CRM updates.
• Assist with IT troubleshooting, technical documentation, and preparation of support procedures.

Phase 2: IT Support & MSP Operations (As Our Client Base Grows)

As the company grows, the role is expected to transition toward primarily technical responsibilities, including:

• Providing remote Level 1 & Level 2 IT help desk support.
• Troubleshooting Windows, Microsoft 365, email, hardware, software, and networking issues.
• Assisting with user account administration, MFA, endpoint security, and cybersecurity.
• Managing support tickets and documenting solutions.
• Supporting remote monitoring, patching, and maintenance activities.
• Helping deliver professional IT support and excellent customer service.

Required Qualifications

• Exceptional spoken and written English: Must communicate confidently, clearly, and professionally with business clients.
• IT certification required: At least one recognized IT certification, such as CompTIA A+, Network+, Security+, or a relevant Microsoft technical certification.
• Strong understanding of Windows operating systems, Microsoft 365, computer hardware, and basic networking.
• Confidence in speaking with potential customers over the telephone.
• Willingness to perform outbound cold calling and lead generation, particularly during the company's initial growth phase.
• Strong problem-solving, organizational, and customer service skills.
• Reliable internet connection and a suitable professional calling environment if working remotely.

Preferred Qualifications

• Previous IT help desk, desktop support, or MSP experience.
• Previous cold calling, appointment setting, or B2B sales experience.
• Familiarity with CRM systems, ticketing platforms, and remote IT support tools.
• Additional Microsoft, CompTIA, or networking certifications.
  

Compensation & Career Growth

• Initial monthly salary: PKR 60,000.
• Initial paid probationary period of three months.
• Salary will be reviewed following the probation period.
• Increases may be considered based on individual performance, company revenue growth, and business affordability; an increase is not guaranteed.
• Opportunity to grow into a more technically focused IT support role as the company expands.