IT Support

Pakngos; Karachi Division; On-site; PKR 500,000 - 900,000; Full time

Job summary

Pakngos in Karachi is seeking a hands-on IT Support Specialist to assist end-users with hardware and software issues, via phone, remote access or in-person. You will install, maintain and troubleshoot PCs, printers, OS and applications, and document solutions for the knowledge base.

The role requires a Bachelor's degree in CS/IT, 2+ years of IT support experience, strong communication, and the ability to work independently or in a team in a full-time contract.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2+ years of IT support experience with hardware, software, and networking.
• Strong knowledge of Windows and macOS, peripherals, and basic networking.
• Experience with remote desktop tools and ticketing systems.
• Excellent verbal and written communication skills for user-friendly explanations.
• Ability to work independently and in a team.

Responsibilities

• Provide technical support for hardware and software to end-users by phone, remote access, or in-person.
• Install, maintain, and troubleshoot workstations, printers, and network connections.
• Manage tickets, document solutions, and maintain user guides.
• Train users on new systems and IT policies.
• Address basic system security issues and ensure user satisfaction.

Skills

Windows

macOS

Networking

Remote desktop

Ticketing systems

Communication

Problem solving

Teamwork

Education

Bachelor's degree in CS/IT

Tools

Remote desktop tools

Ticketing systems

Job description

• Please mention the position title in the subject line.

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Background

This role requires a well-rounded individual capable of providing technical support for hardware (PCs, printers) and software (Windows apps) to end-users, resolving issues via phone, remote access, or in-person, ensuring smooth IT operations by installing, maintaining, and troubleshooting systems, and often documenting solutions and training users. Key duties include managing tickets, fixing connectivity, upgrading systems, and maintaining user satisfaction with clear communication, often requiring flexible hours.

Troubleshooting: Diagnose and resolve hardware (desktops, laptops, peripherals) and software (OS, applications) problems.

Installation & Maintenance: Set up, configure, update, maintain workstations, software, and network connections.

User Support: Act as the main point of contact, offering support in person, over the phone, or remotely.

Documentation: Create and maintain records of issues, solutions, and user guides.

User Training: Guide and train users on new systems or IT policies.

System Security: Address basic security issues impacting user systems.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2+ years of experience in an IT support role.
• Strong knowledge of Windows/macOS, hardware, software, and basic networking.
• Experience with remote desktop tools and ticketing systems.
• Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users.
• Problem-solving, attention to detail, and customer service orientation.
• Ability to work independently and as part of a team.
• Note: This is a full-time contractual role.

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