IT Operations Lead — Helpdesk, Security & Infra

Majid Al Futtaim; Lahore; On-site; PKR 2,000,000 - 2,800,000; Full time

Job summary

Majid Al Futtaim Head Office in Lahore, Pakistan, seeks an Associate Manager – Information Technology to lead IT helpdesk operations, oversee system administration and hardware/software support, and ensure robust IT security controls. The role covers network and asset management, incident resolution, and vendor coordination to maintain reliable IT services.

The ideal candidate has a Bachelor’s degree in CS/IT with 7+ years’ IT experience, excellent communication, strong organizational and

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology or any relevant discipline.
• 7+ years relevant experience in Information Technology.
• Excellent interpersonal and communication skills.
• Strong initiative drives and organizational skills.
• Highly organized with strong multitasking skills.
• Good problem-solving skills.
• Good project management skills.

Responsibilities

• Associate Manage IT helpdesk operations and ensure timely resolution of user incidents and service requests in line with defined standards and SLAs.
• Oversee system administration, including user access, system configurations, applications, backups, and overall system availability.
• Provide effective support for laptops, printers, networks, telephones, and other IT hardware, ensuring smooth day-to-day operations.
• Oversee installation, configuration, maintenance, and troubleshooting of hardware, software, and IT applications.
• Act as a Security Champion by supporting IT security controls, access management, security awareness, and compliance with information security policies and procedures.
• Ensure regular preventive maintenance, system monitoring, and functionality checks of IT infrastructure and equipment, including AMC-covered devices.
• Maintain accurate IT asset records and coordinate with Head Office IT, vendors, and suppliers to ensure timely service delivery and effective issue resolution.
• Monitor outstanding IT incidents and coordinate with relevant stakeholders to ensure timely closure, continuous improvement, and reliable IT service delivery.

Education

Bachelor's Degree in Computer Science or Information Technology

Job description

Majid Al Futtaim Head Office in Lahore, Pakistan, seeks an Associate Manager – Information Technology to lead IT helpdesk operations, oversee system administration and hardware/software support, and ensure robust IT security controls. The role covers network and asset management, incident resolution, and vendor coordination to maintain reliable IT services.

The ideal candidate has a Bachelor’s degree in CS/IT with 7+ years’ IT experience, excellent communication, strong organizational and