IT Assistant

Trade Expeditors Pakistan; Islamabad, Saddar; On-site; PKR 900,000 - 1,800,000; Full time

Job summary

TEU Global in Islamabad is seeking an IT Support Specialist to deliver first-line technical help and hands-on maintenance for Windows, Microsoft 365, hardware, printers, and user access.

You will assist with network connectivity, VPNs, and basic cloud and security tasks while coordinating with vendors and documenting IT processes. A relevant IT degree and 1–3 years’ experience are preferred.

Qualifications

• Bachelor’s degree or diploma in IT, Computer Science, Networking, or a related field.
• 1–3 years of relevant IT support or IT operations experience.
• Good knowledge of Windows OS, Microsoft 365, desktop troubleshooting, and hardware maintenance.
• Working knowledge of TCP/IP, DNS, DHCP, LAN/WAN, switches, routers, Wi-Fi, and VPNs.
• Basic understanding of firewalls, network security, AWS, cloud computing, and cybersecurity.
• Hands-on experience with computers, printers, UPS systems, and IT peripherals.
• Strong troubleshooting, communication, documentation, and vendor coordination skills.

Responsibilities

• Provide first-level support for Windows OS, Microsoft 365, hardware, software, email, printers, and user access issues.
• Install, configure, maintain, and troubleshoot computers, laptops, printers, and IT peripherals.
• Manage IT assets, inventory, and equipment allocation.
• Maintain LAN/WAN, Wi-Fi, switches/routers, network connectivity, and security.
• Assist with AWS monitoring, MFA, backups, and IT documentation.

Skills

Windows OS & Microsoft 365 proficiency

TCP/IP DNS DHCP LAN/WAN Wi‑Fi VPNs

Cybersecurity basics & MFA

Documentation & vendor coordination

Hardware maintenance & peripherals

Education

Bachelor’s degree or diploma in IT, Computer Science, Networking, or a related field

CompTIA A+, Network+, CCNA, AWS Cloud Practitioner

Tools

Active Directory

Microsoft Entra ID

Endpoint management

Ticketing systems

IT asset management

Job description

Key Responsibilities

1. Desktop & Technical Support

• Provide first-level support for Windows OS, Microsoft 365, hardware, software, email, printers, and user access issues.
• Install, configure, maintain, and troubleshoot computers, laptops, printers, and IT peripherals.
• Manage IT assets, inventory, and equipment allocation.

2. Network & Infrastructure Support

• Maintain and troubleshoot LAN/WAN, Wi-Fi, switches, routers, and network connectivity.
• Assist with firewall administration, VPNs, access rules, and network security.
• Support network cabling, patch panels, and infrastructure monitoring.

3. Hardware & Vendor Management

• Diagnose hardware issues, perform upgrades, preventive maintenance, and coordinate repairs or replacements.
• Coordinate with ISPs and IT vendors for connectivity, procurement, maintenance, and technical support.
• Monitor vendor performance, warranties, service requests, and SLAs.

4. Cloud & AWS Support

• Assist with AWS infrastructure monitoring, resource checks, and access management under supervision.
• Understand basic cloud computing, security, backup, and availability concepts.

5. Cybersecurity & IT Compliance

• Support endpoint security, antivirus/EDR monitoring, patching, and system updates.
• Assist with MFA, access controls, and security policies.
• Identify and report security incidents, phishing attempts, and support routine backups and IT documentation.

Required Qualifications & Skills

• Bachelor’s degree or diploma in IT, Computer Science, Networking, or a related field.
• 1–3 years of relevant IT support or IT operations experience.
• Good knowledge of Windows OS, Microsoft 365, desktop troubleshooting, and hardware maintenance.
• Working knowledge of TCP/IP, DNS, DHCP, LAN/WAN, switches, routers, Wi-Fi, and VPNs.
• Basic understanding of firewalls, network security, AWS, cloud computing, and cybersecurity.
• Hands-on experience with computers, printers, UPS systems, and IT peripherals.
• Strong troubleshooting, communication, documentation, and vendor coordination skills.

Preferred Certifications & Experience

• CompTIA A+, Network+, CCNA, AWS Cloud Practitioner, or equivalent certifications.
• Familiarity with Active Directory, Microsoft Entra ID, endpoint management, IT asset management, and ticketing systems.
• Experience working in an enterprise IT environment.