Information Technology Support Engineer

Disrupt.com; Karachi Division; On-site; PKR 893,000 - 1,786,000; Full time

Job summary

Disrupt.com is seeking an experienced Systems Engineer to design, implement and manage complex IT infrastructure. You will support users, monitor servers, and maintain security posture across endpoints, servers, and networks.

The role emphasizes antivirus/endpoint protection, Windows/Linux/MacOS environments, and scalable cloud or hybrid deployments. You will collaborate with a fast-paced team, participate in on-call rotations, and document configurations and procedures to enable knowledge

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field.
• 3+ years of experience in systems engineering or a similar role, with hands-on experience in designing, implementing, and managing systems infrastructure.
• Hands-on knowledge and experience with antivirus and endpoint security solutions is mandatory.
• Knowledge of servers operating systems (Windows, Linux/Unix).
• Experience with system performance monitoring, tuning, and optimization techniques.
• Familiarity with cloud platforms (Google Cloud) and hybrid cloud environments.
• Relevant certifications such as MCSE or equivalent are a plus.

Responsibilities

• Providing technical support to users and serving as the initial point of contact for problem resolution.
• Onboarding and offboarding users, ensuring smooth transitions.
• Monitoring and maintaining clients’ and servers’ infrastructure.
• Installing, configuring, monitoring, and troubleshooting antivirus/endpoint security solutions on end-user devices and servers, including ensuring protection status, policy compliance, and remediation of security alerts.
• Installing and configuring computer hardware, networks, printers, and scanners.
• Installing operating systems, application software, and security controls on end-user computing devices, including device encryption.
• Managing user accounts and access controls.
• Gathering and analyzing data to diagnose problems with computer systems.
• Documenting system configurations, procedures, and troubleshooting steps for knowledge sharing and reference.
• Respond promptly to service issues and requests, providing support via various channels, including face-to-face, phone, or remote desktop software.
• Prioritize and manage multiple open cases simultaneously, ensuring timely resolution.
• Stay updated with emerging technologies and industry trends in systems administration to contribute effectively to team efforts.
• Participate in on-call rotation for after-hours support and maintenance activities for critical cases.

Skills

Communication

Problem solving

Teamwork

Attention to detail

Adaptability

Education

Bachelor’s degree in IT/CS

MCSE certification

Tools

PowerShell

Bash

Hyper-V

VMware

Job description

• Providing technical support to users and serving as the initial point of contact for problem resolution.
• Facilitating users; onboarding and offboarding processes, ensuring smooth transitions.
• Monitoring and maintaining clients and servers’ infrastructure.
• Installing, configuring, monitoring, and troubleshooting antivirus/endpoint security solutions on end-user devices and servers, including ensuring protection status, policy compliance, and remediation of security alerts.
• Installing and configuring computer hardware, networks, printers, and scanners.
• Installing operating systems, application software, and security controls on all end-user computing devices, including device encryption.
• Managing user accounts and access controls.
• Gathering and analyzing data to diagnose problems with computer systems.
• Documenting system configurations, procedures, and troubleshooting steps for knowledge sharing and reference.
• Respond promptly to service issues and requests, providing support via various channels, including face-to-face, phone, or remote desktop software.
• Prioritize and manage multiple open cases simultaneously, ensuring timely resolution.
• Stay updated with emerging technologies and industry trends in systems administration to contribute effectively to team efforts.
• Participate in on-call rotation for after-hours support and maintenance activities for critical cases.

Qualifications and Experience:

• Bachelor’s degree in information technology, Computer Science, or related field.
• 3+ years of experience in systems engineering or a similar role, with hands‑on experience in designing, implementing, and managing systems infrastructure.
• Hands‑on knowledge and experience with antivirus and endpoint security solutions is mandatory.
• Knowledge of servers operating systems (Windows, Linux/Unix).
• Experience with system performance monitoring, tuning, and optimization techniques.
• Familiarity with cloud platforms (Google Cloud) and hybrid cloud environments.
• Relevant certifications such as MCSE or equivalent are a plus.

Soft Skills:

• Excellent communication skills for effectively conveying technical information to non- technical stakeholders.
• Strong problem‑solving abilities and analytical thinking.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Attention to detail and organizational skills.
• Adaptability and willingness to learn new technologies and concepts.

Technical Skills:

• Knowledge of server hardware, operating systems, virtualization platforms, and storage solutions.
• Hands‑on knowledge of antivirus/endpoint security solutions is mandatory.
• Proficiency with operating systems such as Windows, Linux, and MacOS.
• Familiarity with system performance monitoring and optimization tools.
• Understanding of system security best practices and controls.
• Experience with scripting and automation tools (PowerShell, Bash, etc.) for system administration tasks.
• Familiarity with Virtualization technologies (Hyper‑V, VMware) is a plus.