HR Ops Support

Sundaram Finance; Zhob; On-site; PKR 600,000 - 900,000; Full time

Job summary

Sundaram Finance Limited is seeking a Management Trainee / Senior Executive – HR Operations to provide end-to-end HR operations support across the employee lifecycle. You will be a key contact for employee HR queries, ensuring timely processes, accurate records and coordination with HR teams.

For Management Trainee, you will get structured exposure to core HR operations; for Senior Executive, you will independently manage assigned HR processes and employee support activities.

Qualifications

• MBA/PGDM or Master’s in HR preferred.
• 0–3 years HR Operations/Shared Services experience or fresh MBA/HR.
• Strong MS Excel and MS Office skills; comfort with HRMS/digital HR platforms.

Responsibilities

• Act as first point of contact for employee HR queries.
• Support on HR policies, processes, employee records and documentation.
• Coordinate with HR teams to resolve employee requests within defined timelines.
• Maintain accurate employee master data and ensure timely onboarding/offboarding.
• Assist in payroll-related data submissions and benefits coordination.

Skills

MS Excel

MS Office

HRMS

Education

MBA / PGDM / Master’s in HR

Tools

HRMS / digital HR platforms

Job description

Designation: Management Trainee / Senior Executive – HROperations
Function: Human Resources
Experience: 0–3 years
Role Type: HR Operations / Employee Services

Role Purpose

The role will beresponsible for providing end-to-end HR operations support to employeesacross the employee lifecycle. The incumbent will act as a key point of contactfor employee HR queries, ensure timely completion of HR processes anddocumentation, maintain accurate employee information, and coordinate withvarious HR teams to deliver a smooth employee experience.

For a ManagementTrainee, the role will provide structured exposure to core HR operations, whilea Senior Executive will be expected to independently manage assigned HRprocesses and employee support activities.

Key Responsibilities

1. Employee HR Support

• Act as a first point of contact foremployees on routine HR-related queries.
• Provide support on HR policies, processes,employee records, benefits and HR documentation.
• Coordinate with relevant HR teams forresolution of employee requests and queries.
• Track employee queries to closure withindefined timelines.
• Ensure employees receive clear, accurate, andtimely responses.

2. Employee Lifecycle Management

Support HR operationalactivities across the employee lifecycle, including:

• Joining and onboarding documentation
• Employee master data creation and updates
• Confirmation and probation-related processes
• Transfers, promotions and role/designationchanges
• Employee personal and bank detail updates
• Leave and attendance-related support
• Employee letters and certificates
• Separation and exit documentation
• Full & Final Settlement coordination,wherever applicable

3. Onboarding & Documentation

• Coordinate with Recruitment, HRBP and otherteams for smooth onboarding of new employees.
• Verify and maintain joining documents andemployee records.
• Facilitate completion of joining formalities.
• Ensure timely creation/update of employeeinformation in the HR system.
• Maintain employee files and documentation inaccordance with internal requirements.

4. HRMS & Employee Data Management

• Update and maintain accurate employeeinformation in the HRMS.
• Process employee data changes based onappropriate approvals and supporting documents.
• Conduct periodic checks to ensure completenessand accuracy of employee records.
• Support employees in resolving HRMS-relatedoperational queries.
• Maintain confidentiality and appropriatecontrols while handling employee information.

5. Payroll & Benefits Coordination

• Provide required employee data and HR inputsto the Payroll/Compensation team within defined timelines.
• Coordinate on employee changes that may havepayroll implications.
• Support employees on routine payroll andbenefits-related queries by coordinating with the concerned teams.
• Validate relevant HR inputs before sharingthem for payroll processing.

6. Employee Letters & HR Documentation

Coordinate thepreparation and issuance of employee-related documents such as:

• Salary-related letters, where applicable
• Experience / relieving letters
• Employment certificates and other standard HRletters

Ensure appropriateapprovals and documentation are maintained.

7. Separation & Exit Support

• Support resignation and separation processes.
• Coordinate exit documentation and clearancerequirements with employees and internal departments.
• Ensure employee records are updatedappropriately following separation.
• Coordinate with Payroll/HR teams for Full& Final Settlement inputs.

8. HR MIS & Reporting

• Maintain HR operational trackers and reports.
• Prepare periodic MIS on employee data and HRtransactions.
• Track pending employee requests and processTATs.
• Support data requirements for HR reviews,audits and management reporting.
• Ensure accuracy and consistency of HR data.

9. Process Compliance & HR Governance

• Follow defined HR policies, SOPs and approvalprocesses.
• Maintain proper documentation and records forHR transactions.
• Support HR audits and provide requiredemployee records/documentation.
• Maintain strict confidentiality while handlingemployee and organizational information.
• Identify recurring employee issues and suggestimprovements to HR operational processes.

10. Employee Experience & Process Improvement

• Provide a professional, approachable andservice-oriented experience to employees.
• Identify opportunities to simplify HRprocesses and improve turnaround time.
• Support digitization and automation of routineHR operational processes.
• Participate in HR projects and processimprovement initiatives.
• Timely resolution of employee HR queries
• Adherence to defined HR process TATs
• Accuracy of employee master data
• Completion and accuracy of employeedocumentation
• Timely onboarding and employee lifecycletransactions
• Accuracy and timeliness of payroll-related HRinputs
• Timely closure of separation documentation
• Audit and process compliance

Candidate Profile

Education

• MBA / PGDM / Master’s degree in HR / HumanResources Management preferred
• Graduates with relevant HR exposure may alsobe considered depending on the level

Experience

• 0–3 years of experience in HR Operations, HR Shared Services, EmployeeServices or Generalist HR
• Fresh MBA/HR graduates may be considered forthe Management Trainee position
• Candidates with relevant HR Operationsexperience may be considered at the Executive / Senior Executivelevel
• Strong employee service orientation
• Good verbal and written communication
• Attention to detail and accuracy
• Ability to maintain confidentiality
• Process orientation
• Good coordination and follow-up skills
• Problem-solving ability
• Ability to manage multiple employee requests
• Working knowledge of MS Excel and MS Office
• Comfort with HRMS / digital HR platforms
• Ability to work effectively with employees andmultiple HR stakeholders