HLR & VAS Operations Specialist

PMCL-JAZZ; Islamabad; On-site; PKR 1,200,000 - 2,400,000; Full time

Job summary

JazzWorld is seeking a Specialist HLR & VAS Operations in Islamabad to manage and optimize core telecom platforms, automate health checks, and support data-driven decision making with SQL/Oracle and BI tools.

You will work across 4G/5G core, IMS, cloud-native environments, and AI-enabled network tools, collaborating with cross-functional teams and vendors to ensure stable service delivery.

Qualifications

• Operate, monitor and maintain HLR, HSS, SMSC, Smart Care/CEM and VAS platforms.
• Troubleshoot incidents and faults, escalating complex issues to senior engineers or vendors.
• Monitor alarms, KPIs, performance and capacity to identify issues.
• Support configuration changes, patches, upgrades and feature rollouts.
• Contribute to Root Cause Analysis and corrective actions.
• Maintain accurate configurations, SOPs, runbooks and operational documentation.
• Automate health checks, log collection and reporting using Python, Shell, Perl or JavaScript.
• Use SQL/Oracle to extract data and support dashboards and reports through Power BI/Tableau.
• Identify opportunities to simplify and digitalize manual operational processes.
• Work closely with Network Planning, IT, Product, Customer Support and vendor teams.
• Build exposure to AI/ML-based anomaly detection, predictive analytics, 4G/5G Core, IMS, virtualization and cloud-native environments.

Responsibilities

• Operate, monitor and maintain HLR, HSS, SMSC, Smart Care/CEM and VAS platforms.
• Troubleshoot incidents and escalate complex issues.
• Monitor alarms, KPIs, performance and capacity.
• Support configuration changes, patches, upgrades and new feature rollouts.
• Contribute to Root Cause Analysis and corrective actions.
• Automate repetitive operational activities.
• Develop and maintain runbooks and SOPs.

Skills

Python

Shell

Perl

JavaScript

Tools

SQL/Oracle

Power BI

Tableau

Job description

JazzWorld is seeking a Specialist HLR & VAS Operations in Islamabad to manage and optimize core telecom platforms, automate health checks, and support data-driven decision making with SQL/Oracle and BI tools.

You will work across 4G/5G core, IMS, cloud-native environments, and AI-enabled network tools, collaborating with cross-functional teams and vendors to ensure stable service delivery.