Specialist HLR & VAS Operations

PMCL-JAZZ; Islamabad; On-site; PKR 1,200,000 - 2,400,000; Full time

Job summary

JazzWorld is seeking a Specialist HLR & VAS Operations in Islamabad to manage and optimize core telecom platforms, automate health checks, and support data-driven decision making with SQL/Oracle and BI tools.

You will work across 4G/5G core, IMS, cloud-native environments, and AI-enabled network tools, collaborating with cross-functional teams and vendors to ensure stable service delivery.

Qualifications

• Operate, monitor and maintain HLR, HSS, SMSC, Smart Care/CEM and VAS platforms.
• Troubleshoot incidents and faults, escalating complex issues to senior engineers or vendors.
• Monitor alarms, KPIs, performance and capacity to identify issues.
• Support configuration changes, patches, upgrades and feature rollouts.
• Contribute to Root Cause Analysis and corrective actions.
• Maintain accurate configurations, SOPs, runbooks and operational documentation.
• Automate health checks, log collection and reporting using Python, Shell, Perl or JavaScript.
• Use SQL/Oracle to extract data and support dashboards and reports through Power BI/Tableau.
• Identify opportunities to simplify and digitalize manual operational processes.
• Work closely with Network Planning, IT, Product, Customer Support and vendor teams.
• Build exposure to AI/ML-based anomaly detection, predictive analytics, 4G/5G Core, IMS, virtualization and cloud-native environments.

Responsibilities

• Operate, monitor and maintain HLR, HSS, SMSC, Smart Care/CEM and VAS platforms.
• Troubleshoot incidents and escalate complex issues.
• Monitor alarms, KPIs, performance and capacity.
• Support configuration changes, patches, upgrades and new feature rollouts.
• Contribute to Root Cause Analysis and corrective actions.
• Automate repetitive operational activities.
• Develop and maintain runbooks and SOPs.

Skills

Python

Shell

Perl

JavaScript

Tools

SQL/Oracle

Power BI

Tableau

Job description

Grade: L1

Location: Islamabad

Company: JazzWorld

Keep the core connected. Build what's next.

As Specialist HLR & VAS Operations, you'll work on the critical platforms that keep our subscribers connected, including HLR/HSS, SMSC, Smart Care/CEM and other Value-Added Services.

You'll gain hands-on exposure to live telecom operations, troubleshooting, configuration management, automation and data-driven network operations, while building your expertise across 4G/5G Core, IMS, cloud-native technologies and AI-enabled network tools.

What you'll own

• Operate, monitor and maintain HLR, HSS, SMSC, Smart Care/CEM and VAS platforms.
• Troubleshoot incidents, faults and customer complaints, escalating complex issues to senior engineers or vendors.
• Monitor alarms, KPIs, performance and capacity to identify and address issues proactively.
• Support configuration changes, patches, upgrades and new feature rollouts, including testing and rollback activities.
• Contribute to Root Cause Analysis and corrective actions for recurring incidents.
• Maintain accurate configurations, SOPs, runbooks and operational documentation.
• Automate repetitive operational activities such as health checks, log collection and reporting using Python, Shell, Perl or JavaScript.
• Use SQL/Oracle to extract and analyze operational data and support dashboards and reports through Power BI/Tableau.
• Identify opportunities to simplify and digitalize manual operational processes.
• Work closely with Network Planning, IT, Product, Customer Support and vendor teams to resolve issues and deliver services.
• Build exposure to AI/ML-based anomaly detection, predictive analytics, 4G/5G Core, IMS, virtualization and cloud-native environments.

What success looks like

• Stable and reliable operation of assigned HLR/VAS platforms with timely incident resolution.
• Effective troubleshooting and escalation of network faults and customer-impacting issues.
• Accurate and controlled execution of configuration changes, upgrades and planned activities.
• Increased automation and simplification of repetitive operational tasks.
• Reliable operational reporting and data analysis that supports proactive decision-making.
• Clear documentation, updated SOPs and effective collaboration across internal teams and vendors.

JazzWorld is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

You may be a strong fit if you

• Have hands-on experience in HLR & VAS Operations, particularly with SMSC, anti-spam, firewalls and HLR/HSS.
• Have worked with telecom vendors such as Huawei, ZTE or Nokia.
• Have strong knowledge of GSM, HLR/HSS, messaging call flows, IP protocols and signalling.
• Bring solid configuration, monitoring and troubleshooting skills within telecom core/VAS environments.
• Have practical experience with Python, Perl, Shell or JavaScript for automation and process improvement.
• Have working knowledge of SQL/Oracle and exposure to Power BI or Tableau.
• Understand basic AI/ML concepts, particularly anomaly detection and predictive analytics in network operations.
• Have awareness of cloud platforms, virtualization and modern network technologies.
• Communicate clearly, collaborate effectively and demonstrate a strong drive for results.
• Are a team player who can navigate technical discussions with maturity and a balanced, holistic approach.

Why JazzWorld

JazzWorld is building Pakistan's next-generation digital services platform.

Here, you will build products and solutions that solve real problems at national scale. The reach of Jazz Telco, combined with shared capabilities across connectivity, transactions and identity, gives builders the power to take an idea from zero to tens of millions.

You will not simply communicate what already exists. You will help shape the conversation around what comes next—turning technology, ideas and business priorities into stories that matter.

Build. Create. Influence. Repeat.

As a certified Top Employer, JazzWorld is committed to global workplace standards and an inclusive environment where diverse talent can thrive and perform at their best.

Apply by: 5th October 2026