Gulf Service Coordinator & SR Operations

NCR Atleos; Karachi Division; On-site; PKR 600,000 - 1,000,000; Full time

Job summary

NCR Atleos in Pakistan is seeking a Service Planner to coordinate inbound and outbound calls and support Service Request (SR) operations across the Gulf region. You will act as a liaison between customers, engineers, and internal teams to ensure timely updates and accurate SR handling.

The ideal candidate is organized, detail-oriented and capable of juggling multiple SRs while maintaining high service standards in a fast-paced environment. Rotational shifts and 5-day weeks apply.

Qualifications

• Strong verbal and written communication skills.
• Ability to confidently handle high-volume inbound & outbound calls.
• Professional email and chat communication skills.

Responsibilities

• Handle inbound and outbound calls professionally, ensuring high-quality customer interactions
• Manage and process Service Requests (SRs) including: Reassignments, ETA updates and adjustments, Cancellations, Territory changes
• Complete SRs on behalf of Customer Engineers (CEs)
• Maintain accurate documentation in Public Notes for all SR actions
• Provide timely updates on inquiries, escalations, and service status
• Coordinate via email, Skype/Lync, and internal communication tools
• Monitor and address aged calls and out-of-process cases
• Perform escalation management and suppression
• Oversee premium freight usage and service efficiency
• Track and support utilization (labor, parts, freight)
• Collaborate with Services and Enablement teams
• Conduct regular reviews of territory needs and service performance
• Identify process improvements and provide feedback
• Support Gulf operations and perform additional tasks as required

Skills

Communication

Multitasking

Time management

Ownership

Tools

Ticketing systems

MS Office

Skype/Teams

Job description

NCR Atleos in Pakistan is seeking a Service Planner to coordinate inbound and outbound calls and support Service Request (SR) operations across the Gulf region. You will act as a liaison between customers, engineers, and internal teams to ensure timely updates and accurate SR handling.

The ideal candidate is organized, detail-oriented and capable of juggling multiple SRs while maintaining high service standards in a fast-paced environment. Rotational shifts and 5-day weeks apply.