Technical Consultant II: Client-Facing Tech Advisor

NCR Atleos; Karachi Division; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

NCR Atleos in Karachi, Pakistan seeks a Technical Consultant II to provide post-implementation support, troubleshoot complex issues, and configure NCR software for client needs. You will work closely with customers to understand requirements and translate them into practical solutions, serving as the primary technical contact.

The role demands strong troubleshooting, communication, and travel of about 15–25%. Prior ATM/banking exposure is a plus; a Bachelor’s degree in IT/CS/SE is required.

Qualifications

• Bachelor’s degree in IT/CS/SE or related field.
• 6–7 years of customer-facing experience in technical consulting or software support.
• Strong troubleshooting and problem-solving skills.
• Experience translating business requirements into technical solutions.
• Excellent communication with technical and non-technical stakeholders.
• Willingness to travel ~15–25%.
• SQL experience and Microsoft Server knowledge are preferred.
• ATM/banking industry experience is a plus.

Responsibilities

• Provide post-go-live support for NCR software solutions, ensuring stability and customer satisfaction.
• Troubleshoot and resolve application, configuration, and technical issues promptly.
• Translate customer business requirements into effective software configurations and solutions.
• Configure, customize, and optimize NCR products for customer needs.
• Act as trusted technical lead and primary contact for assigned customers.
• Conduct root cause analysis and recommend preventive actions.
• Collaborate with internal teams to resolve customer challenges.
• Document requirements, designs, configurations, and support activities.
• Support software upgrades, patches, releases, and deployment activities.
• Deliver technical guidance and best-practice recommendations.
• Monitor performance and identify improvement opportunities.
• Maintain communication with customers and stakeholders during issue resolution and projects.
• Participate in meetings, workshops, and training as required.

Skills

Troubleshooting

Requirements gathering

Customer-facing

Communication

Education

Bachelor's degree in IT/CS/SE

Tools

SQL

Microsoft Server

Job description

NCR Atleos in Karachi, Pakistan seeks a Technical Consultant II to provide post-implementation support, troubleshoot complex issues, and configure NCR software for client needs. You will work closely with customers to understand requirements and translate them into practical solutions, serving as the primary technical contact.

The role demands strong troubleshooting, communication, and travel of about 15–25%. Prior ATM/banking exposure is a plus; a Bachelor’s degree in IT/CS/SE is required.