Guest Experience Front Desk Lead

acemoneytransfer; Kharian; On-site; PKR 502,000 - 725,000; Full time

Job summary

ACE Properties in Dream City, Kharian, seeks a First Impression Officer to manage front desk operations at Ace Tower. You will greet visitors, guide them to departments, answer calls, and coordinate with HR/Admin for appointments.

The role requires excellent communication, strong organization, and discretion with confidential information. Ideal candidates have 2–3 years in reception or customer service, proficiency in MS Office, and familiarity with IP telephony (3CX).

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• 2–3 years of relevant experience in reception, front desk, administration or customer service.
• Excellent verbal and written communication in English and Urdu.
• Professional demeanor with a customer-focused attitude.
• Proficiency in MS Office (Word, Excel, Outlook).
• Familiarity with IP telephony systems (3CX) and multi-line handling preferred.
• Strong organizational and multitasking skills with attention to detail.

Responsibilities

• Greet visitors professionally and guide them to relevant departments.
• Coordinate with HR/Admin for visitors, interviews and appointments.
• Maintain reception area cleanliness and supplies; ensure first-aid availability.
• Handle visitor inquiries and report issues to management/HR.
• Answer and transfer calls to appropriate departments; support CX helplines.
• Maintain contact directories and ensure important messages are delivered.

Skills

English & Urdu communication

Reception/front desk experience

MS Office

IP telephony (3CX)

Confidentiality

Customer service

Education

Bachelor's degree in Business Administration/Management

Tools

3CX IP telephony

Job description

ACE Properties in Dream City, Kharian, seeks a First Impression Officer to manage front desk operations at Ace Tower. You will greet visitors, guide them to departments, answer calls, and coordinate with HR/Admin for appointments.

The role requires excellent communication, strong organization, and discretion with confidential information. Ideal candidates have 2–3 years in reception or customer service, proficiency in MS Office, and familiarity with IP telephony (3CX).