First Impressions Officer (Female) - ACE Properties

acemoneytransfer; Kharian; On-site; PKR 502,000 - 725,000; Full time

Job summary

ACE Properties in Dream City, Kharian, seeks a First Impression Officer to manage front desk operations at Ace Tower. You will greet visitors, guide them to departments, answer calls, and coordinate with HR/Admin for appointments.

The role requires excellent communication, strong organization, and discretion with confidential information. Ideal candidates have 2–3 years in reception or customer service, proficiency in MS Office, and familiarity with IP telephony (3CX).

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• 2–3 years of relevant experience in reception, front desk, administration or customer service.
• Excellent verbal and written communication in English and Urdu.
• Professional demeanor with a customer-focused attitude.
• Proficiency in MS Office (Word, Excel, Outlook).
• Familiarity with IP telephony systems (3CX) and multi-line handling preferred.
• Strong organizational and multitasking skills with attention to detail.

Responsibilities

• Greet visitors professionally and guide them to relevant departments.
• Coordinate with HR/Admin for visitors, interviews and appointments.
• Maintain reception area cleanliness and supplies; ensure first-aid availability.
• Handle visitor inquiries and report issues to management/HR.
• Answer and transfer calls to appropriate departments; support CX helplines.
• Maintain contact directories and ensure important messages are delivered.

Skills

English & Urdu communication

Reception/front desk experience

MS Office

IP telephony (3CX)

Confidentiality

Customer service

Education

Bachelor's degree in Business Administration/Management

Tools

3CX IP telephony

Job description

ACE Properties is a Real Estate subsidiary of ACE Group for Companies, an ACE group of companies having a diversified portfolio including Digital remittance services in more than 100+ countries, digital wallet services in the UK, and real estate projects, a web-based News Channel, advertising businesses, and software solutions in Pakistan. ACE Properties.

Location: Dream City

Job Purpose

The First Impression Officer — working as Receptionist / Front Desk Executive — is responsible for managing front desk operations at Ace Tower, Kharian, ensuring a professional and welcoming experience for visitors, employees, and external stakeholders. The role requires excellent communication skills, strong organisational abilities, and a customer-focused approach to efficiently manage visitor handling, telephone communication, administrative support, and workplace coordination.

Key Responsibilities

Reception & Visitor Management

• Welcome visitors professionally, guide them to relevant departments, and maintain visitor records/cards.
• Coordinate with HR/Admin teams for visitors, interviews, and official appointments.
• Maintain reception area cleanliness, required supplies, and first-aid availability.
• Handle visitor inquiries and report suspicious activities or sensitive visits to management/HR.

Telephone & Communication Management

• Answer and transfer calls professionally to the appropriate departments and CX helplines.
• Ensure phone systems, internet connectivity, and communication tools are operational and report issues promptly.
• Arrange callbacks, conference calls, and provide support to employees regarding phone system usage.
• Maintain updated contact directories and ensure important messages are delivered accurately.

Mail, Courier & Records Management

• Receive, sort, distribute, and maintain records of couriers, parcels, and official documents.
• Maintain records of CVs, invitations, correspondence, and related documentation.
• Ensure confidentiality of official mobile numbers, contact details, and sensitive information.

Administrative & Clerical Support

• Manage meeting room bookings and support meeting arrangements.
• Perform clerical duties including data entry, typing, documentation, and record maintenance.
• Support HR activities for new employees and maintain stationery inventory records.

Monitoring & Reporting

• Monitor official vehicle activities and prepare daily reports.
• Support monitoring of staff schedules, CCTV-related tasks, and workplace cleanliness.
• Escalate issues related to calls, visitors, facilities, or operational matters to relevant stakeholders.

Required Skills & Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum 2–3 years of relevant experience in reception, front desk, administration, or customer service roles.
• Excellent verbal and written communication skills in English and Urdu.
• Pleasant, professional personality with a customer-focused and problem-solving attitude.
• Proficiency in MS Office (Word, Excel, Outlook) and general computer literacy.
• Familiarity with IP telephony systems (e.g., 3CX) and multi-line phone handling is preferred.
• Strong organisational and multitasking skills with attention to detail.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Active listening skills and the ability to remain calm and courteous under pressure.

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  ACE Money Transfer: https://acemoneytransfer.com/company-profile