Grid Manager

Zong 5G; Jaranwala; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Zong 5G is seeking a Grid Manager to oversee sales performance, revenue, and channel expansion within the Jaranwala grid. You will drive 3G/4G sales, manage retailers, and ensure stock availability across the territory while coordinating with marketing and technical teams to maximize network utilization.

The role requires a bachelor's degree and 3–4 years of relevant sales experience, with a focus on achieving KPIs and leading field teams in a dynamic telecom environment.

Qualifications

• Bachelor's degree required.
• 3–4 years of relevant sales experience.

Responsibilities

• Drive revenue growth from 3G/4G sales including handset sales by expanding smartphone shops.
• Ensure quality of gross ads and 3G/4G gross adds.
• Expand channel sales (SIM, ML, VAS, MNP, MBB, ECATs, Postpaid) by identifying high-potential areas within the grid.
• Coordinate timely purchase orders by franchises to ensure stock availability.
• Handle end-to-end complaint management and CSI monitoring at franchise level.
• Coordinate with marketing for brand visibility, trade promotions, and events in the territory.
• Plan sales routes and submit daily/weekly/monthly forecasts for Sims, scratch cards, Mini load & Recharge.
• Guide regional sales head on localized promos in areas with low sales performance and network utilization.
• Train staff and retailers on product knowledge and SOPs; ensure stock availability across territory.
• Ensure POS materials are available at outlets and support business development in the grid.
• Collaborate with Marketing and Channel teams on BTL activities and events.
• Work with Technical Team to optimize network resources and LTE/3G/4G accessibility.

Skills

Sales experience

Education

Bachelor's degree

Job description

Department & Function: Commercial Central 2

Position: Grid Manager

Location: Jaranwala

Reporting to: Regional Sales Manager

Job Type: Permanent

Job Purpose:

• The Grid Manager will be responsible for all major KPIs of Sales, Revenue, Business Development, Mobile Broadband, Trade Visibility, Channel Universe Development, and Cell site utilization in that particular Grid.

Job Responsibilities:

Sales:

• Concentrate on revenue growth from 3G, and 4G sales including handset sales by deploying new smartphone shops and enhancing the quality of existing retailers/ smartphone shops.
• To ensure the quality of gross ads, 3G/4G gross add.
• To ensure Channel Expansion (SIM Selling, ML, VAS, MNP, MBB, ECATs, Postpaid) by identification of high potential areas within the grid.
• Ensure timely purchase orders placed by the Franchises to ensure the availability of stocks at all times.

Customer Services:

• Handle end-to-end Complaint Management, CSI Monitoring, Quality Assurance, and customer experience management at the franchise.
• Visibility: Coordinate trade marketing activities regarding Brand Visibility, BTL activities, trade promotions, Market Splash, Company Product visibility, channel awareness, business development, and special events in the territory.

Planning:

• Identify untapped areas in the assigned territory and guide teams to increase retail penetration.
• Guide BDOs in planning sales routes.
• Prepare and submit sales forecast for Sims, scratch cards, Mini load & Recharge on a daily/weekly/monthly / basis for effective sales planning.
• Plan with Regional Sales Head localized sales promos in areas of low sales performance and low network utilization.

Team Management & Supervision:

• Ensure that staff and retailers are fully trained and equipped with company product knowledge.
• To make periodic visits to the market and ensure stock availability in the entire territory.
• To ensure that the channel partners stay abreast with all the developments in terms of SOPs, discipline, Targets, and Trade Promotions.

Merchandising:

• Responsible for the availability of POS material at the outlets.

Business Development:

• Coordinate with the Marketing and Channel teams regarding BTL activities, trade promotions, business development, and special events in the grid.

Collaboration with Technical Team:

• Close collaboration with the technology team in the region for optimum utilization of network resources such as OPEX, site availability, LTE High Utilization & 3G/4G Accessibility.

Eligibility Criteria (Education, Knowledge, Experience and Skills):

• Must have a Bachelor's degree
• Up to 3 to 4 Years of relevant sales experience is required