Grid Manager

Zong 5G; ‎Hasan Abdal; On-site; PKR 600,000 - 900,000; Full time

Job summary

Zong 5G Pakistan is seeking a Grid Manager to drive KPIs across Sales, Revenue, Business Development and Channel Utilization within the assigned grid.

Responsibilities include expanding the franchise network, boosting 3G/4G sales, managing after-sales service and ensuring stock availability through timely PO placement.

Qualifications

• Bachelor's degree required.
• 4–6 years of experience preferred.

Responsibilities

• Sales: focus on revenue growth from 3G/4G sales and expand smartphone shops and retailers.
• Customer Services: manage complaints, CSI monitoring and trade promotions for visibility and brand presence.
• Planning: identify untapped areas, guide sales routes and submit forecasts for sims, scratch cards, and recharges.
• Team Management & Supervision: ensure staff and retailers are trained and stock is available across the grid.
• Merchandising: ensure POS materials at outlets and coordinate with marketing for BTL activities and promotions.

Education

Bachelor's degree

Job description

Job Purpose:

• Grid Manager will be responsible for all major KPIs of Sales, Revenue, Business Development, Mobile Broadband, Trade Visibility, Channel Universe Development and Cell Sites Utilization in that particular Grid.

Job Responsibilities:

Sales:

• Concentrate on revenue growth from 3G and 4G sales including handset sales by deploying new smartphone shops and enhance the quality of existing retailers/ smartphone shops.
• To ensure quality of gross ads, 3G/4G gross add.
• To ensure Channel Expansion (SIM Selling, ML, VAS, MNP, MBB, ECATs, Postpaid) by identification of high potential areas within the grid.
• Ensure that timely purchase orders are placed by franchises to ensure availability of stock at all times.

Customer Services:

• Handle end-to-end complaint management, CSI Monitoring, quality assurance and customer experience management at franchise.
• Visibility: coordinate for trade marketing activities regarding brand visibility, BTL activities, trade promotions, market splash, company product visibility, channel awareness, business development and special events in the territory.

Planning:

• Identify untapped areas in the assigned territory and guide teams to increase retail penetration.
• Guide BDOs in planning sales routes; Prepare and submit sales forecast for sims, scratch cards, mini load & recharge on daily/weekly/monthly/basis for effective sales planning.
• Plan with Regional Sales Head localized sales promos in areas of low sales performance and low network utilization.

Team Management & Supervision:

• Ensure that staff and retailers are fully trained and equipped with company product knowledge.
• To make periodic visits to the market and ensure stock availability in the entire territory.
• To ensure that the channel partners stay abreast with all the developments in terms of SOPs, discipline, targets and trade promotions.

Merchandising:

• Responsible for availability of POS material at the outlets. Business Development.
• Coordinate with the Marketing and Channel teams regarding BTL activities, trade promotions, business development and special events in the grid.

Eligibility Criteria (Education, Knowledge, Experience and Skills):

Education:

• Must have a bachelors degree

Work Experience:

• Up to 4 to 6 years of experience is required