Global Client Success Manager — Night Shift

Zones IT Solutions; Islamabad; On-site; PKR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Life insurance

Health insurance

EOBI

Pension plan

Complimentary meals

In-house gym

Job summary

Zones IT Solutions in Islamabad is seeking a Client Success Manager to lead post-sale engagements with key accounts. You will coordinate orders, manage expectations, and work cross-functionally with sales, logistics, and engineering to ensure on-time delivery and customer satisfaction.

The role requires enterprise sales experience, excellent communication, and the ability to build durable relationships. You'll report to the Client Success Team and contribute to strong account profitability.

Qualifications

• Experience in enterprise level sales.
• Strong customer service skills and commitment to meet or exceed customer requirements.
• Excellent organization skills and process expertise.
• Ability to work in a fast-paced environment and meet aggressive deadlines.

Responsibilities

• Order Fulfillment – Process orders and quotes in a timely and accurate manner.
• Create quotes and orders flawlessly.
• Meet or exceed customer/contract SLAs on Quote delivery.
• Meet or exceed customer/contract SLAs on Order placement.
• Continuously monitor open orders and expedite where needed.
• Provide comprehensive and timely communication to customers and Sales.
• Relationship Building – Develop solid relationships with Zones customers.
• Interact with customers on a daily basis.
• Coordinate and encourage Zones team member interactions with accounts.
• Customer Service – Provide for Customer operational and reporting needs.
• Have a complete understanding of the Zones Service Catalog.
• Be the first and primary line of contact on all customer issues and concerns.
• Engage Sales to coordinate communication of service and needs.
• Ensure that timely and impactful reporting is provided to the customer.
• Sourcing – Process, coordinate and manage to off catalog customer requests.
• Project Management – Conduct account planning and coordination of needs.

Skills

Enterprise sales

Customer service

Communication

Organization

Job description

Zones IT Solutions in Islamabad is seeking a Client Success Manager to lead post-sale engagements with key accounts. You will coordinate orders, manage expectations, and work cross-functionally with sales, logistics, and engineering to ensure on-time delivery and customer satisfaction.

The role requires enterprise sales experience, excellent communication, and the ability to build durable relationships. You'll report to the Client Success Team and contribute to strong account profitability.