Strategic IT Client Success Manager

Zones, LLC; Islamabad; On-site; PKR 2,000,000 - 2,800,000; Full time

Benefits offered by this job

Life insurance

Optional health insurance

EOBI

Voluntary pension scheme

Complimentary meals

In-house gym

Job summary

Zones, LLC is seeking a Client Success Manager 1 in Islamabad to lead account coordination, order management, and customer relationship development. You will manage quotes, orders, and SLA attainment while engaging multiple departments to deliver proactive, 5-star service.

The role emphasizes process discipline, proactive communication with customers, and leveraging Zones’ catalog and services to maximize account value. A fast-paced environment with cross-functional collaboration awaits.

Qualifications

• Experience in enterprise level sales.
• Strong customer service skills and commitment to meet or exceed customer requirements.
• Excellent organization skills and process expertise.
• Ability to work in a fast-paced environment and meet aggressive deadlines.
• Excellent verbal and written communication skills.
• Ability to negotiate, influence, and persuade.
• Analytical with excellent problem-solving skill.
• Ability to work with little or no supervision.

Responsibilities

• Order Fulfillment – Process orders and quotes in a timely and accurate manner.
• Create quotes and orders flawlessly.
• Meet or exceed customer/contract SLAs on Quote delivery.
• Meet or exceed customer/contract SLAs on Order placement.
• Continuously monitor open orders and expedite where needed.
• Provide comprehensive and timely communication to customers and Sales.
• Relationship Building – Develop solid relationships with Zones customers.
• Interact with customers on a daily basis.
• Establish relationships with multiple people in multiple departments.
• Constantly communicate outstanding orders, constraints and alternatives.
• Coordinate and encourage Zones team member interactions with accounts.
• Customer Service – Provide for Customer operational and reporting needs.
• Provide proactive action to provide 5 star service.
• Have a complete understanding of the Zones Service Catalog.
• Be the first and primary line of contact on all customer issues and concerns.
• Engage Sales to coordinate communication of service and needs.
• Ensure that timely and impactful reporting is provided to the customer.
• Sourcing – Process, coordinate and manage to off catalog customer requests.
• Ensure custom catalog maintenance on Zones Connect.
• Process project worksheets for inventory allocations.
• Monitor and coordinate inventory management activities. (Hardware)
• Monitor and provide support activities on Customer contracts (Software)
• Project Management – Conduct account planning and coordination of needs.
• Actively participate in pipeline growth and maintenance activities.
• Uncover future needs through constant value driven interactions.
• Understand account dynamics and look for ways to increase profitability.
• Understand Zones automation capabilities and look for opportunities to provide those services to customers.
• Coordinate with PMO or Enterprise Operations on new customer roll outs

Skills

Enterprise sales

Customer service

Organization

Communication (verbal/written)

Negotiation & influence

Problem solving

Autonomy

Job description

Zones, LLC is seeking a Client Success Manager 1 in Islamabad to lead account coordination, order management, and customer relationship development. You will manage quotes, orders, and SLA attainment while engaging multiple departments to deliver proactive, 5-star service.

The role emphasizes process discipline, proactive communication with customers, and leveraging Zones’ catalog and services to maximize account value. A fast-paced environment with cross-functional collaboration awaits.