Night-Shift Client Success Manager Trainee

Zones IT Solutions; Islamabad; On-site; PKR 350,000 - 700,000; Full time

Benefits offered by this job

Life insurance

Optional health insurance

EOBI

Pension scheme

Complimentary meals

In-house gym

Job summary

Zones - First Choice for IT. is seeking a Client Success Manager Trainee to ensure client satisfaction and success. You will handle order processing, build strong customer relationships, address needs, manage inventory, and support project management efforts in a fast-paced environment.

The role emphasizes independence, relationship management, and delivering 5-star service while aligning with Zones service offerings. Timings include evening hours with a dynamic team environment.

Qualifications

• Strong customer service skills and commitment to meet or exceed customer requirements.
• Excellent organization skills and process expertise.
• Excellent verbal and written communication skills.
• Ability to negotiate, influence, and persuade.
• Analytical with excellent problem-solving skills.
• Ability to work with little or no supervision.

Responsibilities

• Process orders and quotes in a timely and accurate manner.
• Interact and build relationships with customers daily.
• Provide for customer operational and reporting needs.
• Process, coordinate and manage off-catalog customer requests.
• Conduct account planning and coordination of needs.
• Actively participate in pipeline growth and maintenance activities.
• Uncover future needs through value-driven interactions.

Skills

Customer service

Organization

Communication

Negotiation

Problem solving

Autonomy

Education

Bachelor's degree in business administration

Graduate – Any Specialization

Job description

Zones - First Choice for IT. is seeking a Client Success Manager Trainee to ensure client satisfaction and success. You will handle order processing, build strong customer relationships, address needs, manage inventory, and support project management efforts in a fast-paced environment.

The role emphasizes independence, relationship management, and delivering 5-star service while aligning with Zones service offerings. Timings include evening hours with a dynamic team environment.