Client Success Lead - Global IT Accounts

Zones IT Solutions; Islamabad; On-site; PKR 1,339,000 - 2,009,000; Full time

Benefits offered by this job

Life insurance

Optional health insurance

EOBI

Voluntary pension scheme

Complimentary meals

In-house gym

Job summary

Zones IT Solutions is seeking a Customer Success Manager 2 to lead the client experience across supported accounts. You will own the service relationship, coordinate with Operations, PMO, and Supply Chain, and drive issue resolution and risk mitigation while maintaining strong client communications.

The role requires hands-on account health management, escalation handling, and KPI tracking to ensure delivery standards are met and customer satisfaction remains high.

Qualifications

• 3 years of customer service and/or account management experience.
• Familiarity with order fulfillment, corporate purchasing.
• Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
• Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
• Excellent verbal and written communication skills.
• Experience presenting to top-tier clients.
• Ability to work with little or no supervision.

Responsibilities

• Own and manage the customer service experience, acting as the primary contact for escalations.
• Own overall operational account health and internal SLA reporting.
• Coordinate with PMO, Operations, and Supply Chain for deployments and delivery standards.
• Listen for customer pain points and coordinate resources to alleviate.
• Provide quick resolution to client concerns and mitigate risks.
• Track KPIs and ensure client-facing processes meet expectations.

Skills

Customer service

Account management

Communication

Fast-paced

Client relations

Job description

Zones IT Solutions is seeking a Customer Success Manager 2 to lead the client experience across supported accounts. You will own the service relationship, coordinate with Operations, PMO, and Supply Chain, and drive issue resolution and risk mitigation while maintaining strong client communications.

The role requires hands-on account health management, escalation handling, and KPI tracking to ensure delivery standards are met and customer satisfaction remains high.