Global B2B Accounts & Customer Success Manager

British Council; Lahore; On-site; PKR 1,674,000 - 2,455,000; Full time

Job summary

The British Council in Lahore, Pakistan, is seeking an Account Support Manager to oversee key B2B accounts, coordinate onboarding, and ensure exceptional service delivery.

You will work with Delivery and Sales teams, monitor performance, and develop long-term client relationships while ensuring timely, accurate invoicing and contract administration. Strong English communication is essential.

Qualifications

• University degree or equivalent preferably in Sales or Marketing.
• 3+ years experience of sales and/or account/customer management.
• Familiarity with Salesforce or use of similar CRM.
• Proficiency in Microsoft Office programs.

Responsibilities

• Oversee client onboarding and manage customer enquiries and service requests.
• Monitor service quality and ensure timely resolution of issues.
• Coordinate with internal teams to improve the customer experience.
• Supervise Account Support Officers and ensure quality standards.
• Identify opportunities for repeat business and strengthen client relationships.
• Oversee commercial administration including invoicing and contracts.

Skills

CRM familiarity

Client onboarding

Relationship management

Communication

Education

University degree or equivalent (Sales/Marketing preferred)

Tools

Salesforce

Microsoft Office

Job description

The British Council in Lahore, Pakistan, is seeking an Account Support Manager to oversee key B2B accounts, coordinate onboarding, and ensure exceptional service delivery.

You will work with Delivery and Sales teams, monitor performance, and develop long-term client relationships while ensuring timely, accurate invoicing and contract administration. Strong English communication is essential.