Global Customer Service Advisor — Multi-Channel Support

British Council; Lahore; In loco; PKR 1.200.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

British Council Lahore seeks a Customer Service Representative to be the first point of contact for customers across face-to-face, phone, email, web chat and social media channels. You will handle enquiries, registrations, payments, transfers, refunds and results-related queries, while maintaining accurate data and complying with policies.

The role offers progression into specialist customer service roles, with emphasis on delivering high-quality service and identifying opportunities to promote

Competenze

• 1 year of experience in a customer-facing role, delivering services to agreed quality standards.
• Graduate
• English C1 and local language
• Strong computer literacy with the ability to use standard applications confidently.

Mansioni

• Provide professional and efficient support across face-to-face, phone, email, web chat and other channels, handling exam enquiries, registrations, payments, transfers, refunds and results-related queries.
• Maintain accurate customer information and records across relevant systems, while adhering to policies.
• Identify opportunities to promote British Council products and services and contribute to customer satisfaction and business growth.
• Assist in continuous improvement and positive customer experience.

Conoscenze

Customer-facing

English C1

Computer literacy

Local language

Formazione

Graduate

Strumenti

CRM platforms

Online registrations

Descrizione del lavoro

British Council Lahore seeks a Customer Service Representative to be the first point of contact for customers across face-to-face, phone, email, web chat and social media channels. You will handle enquiries, registrations, payments, transfers, refunds and results-related queries, while maintaining accurate data and complying with policies.

The role offers progression into specialist customer service roles, with emphasis on delivering high-quality service and identifying opportunities to promote