B2B Account & Customer Success Manager

British Council; Lahore; On-site; PKR 1,800,000 - 2,900,000; Full time

Job summary

British Council in Lahore, Pakistan, invites applications for an Account Support Manager within the Exams team. You will manage strategic B2B accounts, coordinate with Delivery and Sales, and supervise Account Support Officers to ensure high-quality service delivery.

Fluent English communication, CRM experience (Salesforce) and a university degree are essential; 3+ years in sales or account management preferred, with strong relationship-building and analytical skills.

Qualifications

• University degree or equivalent preferably in Sales or Marketing qualifications.
• 3+ years experience of sales and/or account/customer management.
• Familiarity with Salesforce or use of similar CRM.
• Proficiency in Microsoft office programs.
• Strong relationship management capability.

Responsibilities

• Role Purpose: manage relationship with key B2B accounts including businesses, schools, universities and governmental organisations.
• Main Accountabilities: oversee onboarding, manage customer enquiries and service requests, monitor service quality, and ensure timely resolution of issues.
• Coordinate with internal teams to improve customer experience and supervise Account Support Officers.
• Prepare performance reports and identify opportunities for repeat business with key accounts.
• Oversee commercial administration including invoicing, supplier registration, payment monitoring and contracts.

Skills

Degree in Sales/Marketing

3+ years experience

Salesforce

MS Office

Relationship management

Education

University degree or equivalent in Sales/Marketing

Tools

Salesforce

Job description

British Council in Lahore, Pakistan, invites applications for an Account Support Manager within the Exams team. You will manage strategic B2B accounts, coordinate with Delivery and Sales, and supervise Account Support Officers to ensure high-quality service delivery.

Fluent English communication, CRM experience (Salesforce) and a university degree are essential; 3+ years in sales or account management preferred, with strong relationship-building and analytical skills.