Front Office Assistant Manager — Guest Experience Leader

le meridien; Hyderabad City Taluka; On-site; PKR 1,200,000 - 2,000,000; Full time

Job summary

Le Méridien seeks a Front Office support role to assist the Front Office Manager in administering front office functions and supervising staff. The position covers Bell/Door Staff, Switchboard, and Guest Services/Front Desk, ensuring efficient check-in/check-out and high guest satisfaction.

Responsibilities include daily operations, staff supervision, and coordinating with management to meet service standards and financial goals, while upholding Marriott's brand standards and guest experience

Qualifications

• High school diploma or GED; 2 years experience in guest services, front desk, or related area.
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Assists Front Office Manager in administering front office functions and supervising staff daily.
• Directs daily operations across Bell/Door Staff, Switchboard, and Guest Services/Front Desk to ensure efficient check-in/check-out.
• Lead by example to ensure guest and employee satisfaction and maximize financial performance.
• Collaborates with management to develop goals, handle complaints, and improve service responsiveness.

Skills

Front Office Mgmt

Guest Services

Team Supervision

Customer Service

Education

High School Diploma

2-Year Hospitality Degree

Job description

Le Méridien seeks a Front Office support role to assist the Front Office Manager in administering front office functions and supervising staff. The position covers Bell/Door Staff, Switchboard, and Guest Services/Front Desk, ensuring efficient check-in/check-out and high guest satisfaction.

Responsibilities include daily operations, staff supervision, and coordinating with management to meet service standards and financial goals, while upholding Marriott's brand standards and guest experience