Front Desk Lead - Guest Experience & Operations

Sheraton; Hyderabad City Taluka; Sur place; PKR 240 000 - 420 000; Plein temps

Résumé du poste

Sheraton Hyderabad invites applications for a Front Desk/Guest Services role. You will process guest check-ins, verify identities and payments, assign rooms, and issue keys, while ensuring accurate guest accounts and Marriott Rewards data.

You will also balance receipts, prepare daily reports, assist with staff training, and provide directions and information to guests, maintaining professional service throughout shifts.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Responsabilités

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements.
• Enter Marriott Rewards information and verify rates match market codes.
• Secure payment prior to issuing room key and verify/adjust billing.
• Compile and review daily reports/logs/contingency lists and complete cashier and closing reports.
• Supply guests with directions and property information; accommodate guest requests and follow up.
• Balance and drop receipts; secure bank at beginning and end of shift; obtain manual authorizations.

Formation

High school diploma or G.E.D. equivalent

Description du poste

Sheraton Hyderabad invites applications for a Front Desk/Guest Services role. You will process guest check-ins, verify identities and payments, assign rooms, and issue keys, while ensuring accurate guest accounts and Marriott Rewards data.

You will also balance receipts, prepare daily reports, assist with staff training, and provide directions and information to guests, maintaining professional service throughout shifts.