Flight Support & Customer Experience Agent

Air Arabia; Karachi Division; On-site; PKR 600,000 - 900,000; Full time

Job summary

Jobs2Web in Karachi is seeking a capable customer service professional to act as the focal point for inquiries, complaints, flight alerts and disruptions across the network. The role involves assisting in monitoring systems and supporting agents to ensure a high level of customer experience.

The candidate should have 2+ years of experience in customer service or aviation-related roles, and be fluent in English and Arabic.

Qualifications

• 2+ years of related customer service experience in a service industry.
• Cost-oriented with effective persuasive and problem-solving skills.
• Capable of understanding customers’ needs and directing them in the right channel.

Responsibilities

• Serve as the first contact for customers, travel agents and GSAs with inquiries, information, requests and complaints.
• Respond to inquiries via calls, website, email, social media, online chat and messaging apps.
• Provide accurate information about products and services including policies, tickets and ancillaries.
• Assist in handling flight disruption cases and coordinate with Operations/Dispatch for changes.
• Develop and maintain relationships with departments to ensure support when needed.

Skills

Customer service

Communication

Problem solving

Education

Bachelor degree in related field

Tools

Microsoft Office

Job description

Jobs2Web in Karachi is seeking a capable customer service professional to act as the focal point for inquiries, complaints, flight alerts and disruptions across the network. The role involves assisting in monitoring systems and supporting agents to ensure a high level of customer experience.

The candidate should have 2+ years of experience in customer service or aviation-related roles, and be fluent in English and Arabic.