Field Support Engineer - Banking Tech (On-Site)

TouchPoint Private Limited; Mansehra; On-site; PKR 900,000 - 1,800,000; Full time

Job summary

TouchPoint Private Limited in Pakistan is seeking a Customer Support Engineer to deliver technical support and service maintenance for our self-service banking solutions deployed across the country. The role requires hands-on troubleshooting, diagnostics, and repair to ensure operational excellence and high customer satisfaction.

The ideal candidate will own support requests, work independently or in a team, and be willing to work extended hours, weekends, or holidays as service needs arise.

Qualifications

• Analyze and troubleshoot hardware, electrical circuits, and software issues.
• Attend customer site visits, diagnose problems, and ensure fault logging and resolution.
• Take complete ownership of support requests, ensuring prompt resolution.

Responsibilities

• Escalate and resolve complex issues with internal support teams.
• Provide timely updates on service status and maintain clear communication.
• Demonstrate a proactive, responsible attitude toward tasks and commitments.
• Capable of working independently or as part of a team with minimal supervision.
• Flexible to work extended hours, weekends or holidays as required by service needs.

Skills

Hardware troubleshooting

Electrical circuits

Software troubleshooting

Field services

Customer service

Education

Engineering degree (BE/BS/B-Tech)

Job description

TouchPoint Private Limited in Pakistan is seeking a Customer Support Engineer to deliver technical support and service maintenance for our self-service banking solutions deployed across the country. The role requires hands-on troubleshooting, diagnostics, and repair to ensure operational excellence and high customer satisfaction.

The ideal candidate will own support requests, work independently or in a team, and be willing to work extended hours, weekends, or holidays as service needs arise.