Customer Support Engineer Sanghar 20260802 Active

TouchPoint Private Limited; Sanghar; On-site; PKR 502,000 - 837,000; Full time

Job summary

TouchPoint Private Limited is seeking a Customer Support Engineer to deliver hands-on technical support for self-service banking solutions across Pakistan. You will diagnose hardware, electrical, and software issues, attend on-site visits, log faults, and own resolutions with clear, timely updates to customers.

The role requires independence, reliability, and flexibility to work extended hours when needed. The ideal candidate has 3–5 years in technical support or field services and a

Qualifications

• 3–5 years of experience in technical support or field services.
• Diploma or BE/B-Tech in Engineering, CS or related field.
• Strong understanding of electrical, mechanical and software components.

Responsibilities

• Analyze and troubleshoot hardware, electrical, and software issues for self-service banking solutions.
• Attend customer site visits, diagnose problems, and log faults with resolutions.
• Own support requests and ensure prompt, effective resolutions.
• Escalate and resolve complex issues with internal teams.
• Provide timely service updates and maintain clear customer communication.
• Demonstrate reliability and a proactive attitude toward tasks.
• Work independently or in a team with minimal supervision.
• Be flexible to extended hours, weekends, or holidays as required.

Skills

Hardware troubleshooting

Electrical circuits

Software fault diagnosis

Diagnostic skills

Customer communication

Independent work

Team collaboration

On-site service

Time management

Education

Diploma or BE/B-Tech in Engineering/CS

Job description

Overview

The Customer Support Engineer at TouchPoint is responsible for delivering exceptional technical support and service maintenance for our self-service banking solutions deployed across Pakistan. This role requires hands-on troubleshooting, diagnostics, and repair expertise, ensuring operational excellence and meeting customer expectations. The ideal candidate demonstrates ownership, reliability, and a strong technical aptitude for resolving issues efficiently and independently.

Requirements

• Analyze and troubleshoot hardware, electrical circuits, and software issues related to self-service banking solutions.
• Attend customer site visits, diagnose problems, and ensure accurate fault logging and resolution.
• Take complete ownership of support requests, ensuring prompt and effective resolution.
• Collaborate closely with internal support teams to escalate and resolve complex issues.
• Ensure customer satisfaction by providing timely updates on service status and maintaining clear communication.
• Demonstrate a positive and responsible attitude toward tasks and commitments.
• Capable of working independently and as part of a team under minimal supervision.
• Flexible to work extended hours, on weekends or holidays, based on service requirements.

Qualifications

• Minimum 3 to 5 years of relevant experience in technical support or field services.
• Diploma or bachelor's degree in engineering, Computer Science, or a related technical field (BE, BS, or B-Tech).
• Strong understanding of electrical, mechanical, and software components.
• Self-motivated, enthusiastic, and dependable under pressure.