Banking Customer Experience Specialist

Mashreq Bank PSC; Pakistan; On-site; PKR 600,000 - 1,200,000; Full time

Job summary

Mashreq Bank PSC in Pakistan is seeking a Customer Service Officer to delight internal and external customers over the phone (inbound & outbound call back). You will interact with customers via phone, chat, and email to understand banking needs and provide exceptional service to build loyalty.

The role requires 1–3 years of experience, a university degree, and strong communication and listening skills, with computer literacy to support daily operations in a direct banking centre.

Qualifications

• University Graduate (preferably with finance, banking, or maths component).
• 1–3 years experience.
• Very customer focused.
• Computer literate.
• Excellent communication skills.
• Strong listening skills.

Responsibilities

• Interact with customers over the phone, chat, and email to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over live chat, email, or telephone.
• Convert sales opportunities to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback toward continual product development.

Skills

Customer service

Communication skills

Active listening

Problem solving

Education

University graduate

Job description

Mashreq Bank PSC in Pakistan is seeking a Customer Service Officer to delight internal and external customers over the phone (inbound & outbound call back). You will interact with customers via phone, chat, and email to understand banking needs and provide exceptional service to build loyalty.

The role requires 1–3 years of experience, a university degree, and strong communication and listening skills, with computer literacy to support daily operations in a direct banking centre.