Banking Customer Experience & Solutions Advisor

Mashreq; Karachi Division; On-site; PKR 360,000 - 900,000; Full time

Job summary

Mashreq in Karachi, Pakistan is seeking a Call Center/Customer Support Associate to engage customers by phone, chat, and email to understand banking needs and provide exemplary service. The role aims to build loyalty, resolve issues, and push for sales opportunities in a fast-paced center.

The ideal candidate has 1–3 years of experience, strong communication, listening skills, and good computer literacy. University graduates with finance/banking exposure are preferred.

Qualifications

• University graduate with finance/banking or maths background.
• 1–3 years experience.
• Very customer focused.
• Computer literate.
• Excellent communication skills.
• Strong listening skills.

Responsibilities

• Interact with customers over the phone, chat, email to understand banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over live chat, email or telephone.
• Convert sales opportunities to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback toward continual product development.

Skills

Excellent communication skills

Strong listening skills

Very customer focused

Computer literate

Education

University graduate (finance/banking/maths preferred)

Job description

Mashreq in Karachi, Pakistan is seeking a Call Center/Customer Support Associate to engage customers by phone, chat, and email to understand banking needs and provide exemplary service. The role aims to build loyalty, resolve issues, and push for sales opportunities in a fast-paced center.

The ideal candidate has 1–3 years of experience, strong communication, listening skills, and good computer literacy. University graduates with finance/banking exposure are preferred.