Field Service Engineer - Lab Instrument Specialist

Roche; Lahore; On-site; PKR 1,500,000 - 2,100,000; Full time

Job summary

Roche is seeking a Field Service Engineer to ensure customer success through hands-on technical support and services in Faisalabad, Pakistan. You will manage pre- and post-sales activities, installations, maintenance, and timely issue resolution at customer sites.

The role requires a biomedical or electronics engineering background, lab instrument experience, and willingness to travel. Fluency in English and Urdu is expected.

Qualifications

• Bachelor's degree in biomedical or electronics engineering from a recognized university in Pakistan.
• Hands-on experience with instruments used in research, clinical, or hospital labs.
• Strong planning, organization and prioritization skills.

Responsibilities

• Support pre- and post-sales activities with technical expertise in core lab areas.
• Lead on-site installations and handle urgent repair projects for swift resolutions.
• Advise customers and colleagues on best use and maintenance of instruments.
• Install instruments at customer sites and provide training for proper use.
• Provide on-site and remote phone support for troubleshooting and servicing.
• Perform preventive maintenance following defined standards.
• Decontaminate, pack and return instruments/parts per procedures; address technical issues.

Skills

English fluency

Urdu fluency

Willingness to travel

Education

Biomedical Eng

Electrical Eng

Tools

Instruments and lab equipment

Job description

Roche is seeking a Field Service Engineer to ensure customer success through hands-on technical support and services in Faisalabad, Pakistan. You will manage pre- and post-sales activities, installations, maintenance, and timely issue resolution at customer sites.

The role requires a biomedical or electronics engineering background, lab instrument experience, and willingness to travel. Fluency in English and Urdu is expected.