Field Dispatch & Technical Training Lead

Zones IT Solutions; Islamabad; On-site; PKR 1,440,000 - 2,160,000; Full time

Benefits offered by this job

Life insurance

Optional health insurance

EOBI

Voluntary pension scheme

Complimentary meals

In-house gym

Job summary

Zones IT Solutions is seeking a Field Dispatch Coordinator to ensure efficient, accurate field work. You will train technicians, prepare project manuals, and supervise the Field Services Team while supporting pilots and quality assurance.

You will coordinate with project management to ensure scripts and processes meet client specs, manage escalations, and verify deliverables through completion. Strong communication and travel flexibility are essential.

Qualifications

• Bachelor’s degree in IT/Business Administration or related field.
• 5+ years’ experience with PC systems, peripherals, software, and OS.
• Willingness to travel, including off-hours and overnight stays with notice.
• Strong interpersonal and customer service skills.
• Ability to communicate across levels and mediums.

Responsibilities

• Perform pilot installation for customers to verify scope of services and installation scripts.
• Prepare project manuals outlining contact info, escalation procedures, scope of services, scripts, schedules, locations, and maps.
• Provide onboarding, training and support for field technicians.
• Perform quality assurance checks and team assessments to ensure full scope and client specs.
• Route and manage subcontractor work orders and collect deliverables for project manager.

Skills

Interpersonal skills

Customer service

Travel willing

Communication skills

Task prioritization

Education

Bachelor's degree in IT/Business Administration

Tools

ServiceNow

Job description

Zones IT Solutions is seeking a Field Dispatch Coordinator to ensure efficient, accurate field work. You will train technicians, prepare project manuals, and supervise the Field Services Team while supporting pilots and quality assurance.

You will coordinate with project management to ensure scripts and processes meet client specs, manage escalations, and verify deliverables through completion. Strong communication and travel flexibility are essential.