Project Coordinator

Zones IT Solutions; Islamabad; On-site; PKR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Life insurance

Optional health insurance

EOBI

Voluntary pension scheme

Complimentary meals

In-house gym

Job summary

Zones IT Solutions is seeking a Project Coordinator - Field Service Delivery to support planning, coordination and execution of field deployment projects, working with the Field Management Office, Project Managers and customers to ensure timely communication and accurate records.

The role requires handling ambiguous requests, maintaining deployment schedules, balancing priorities, meeting service-level expectations, and sustaining a high level of customer satisfaction.

Qualifications

• Bachelor's degree preferred.
• Minimum of two years of relevant experience.
• Strong customer service and stakeholder communication skills.
• Excellent organizational skills and process discipline.
• Ability to work through ambiguity and manage multiple competing priorities.
• Excellent verbal and written communication skills.
• Ability to meet demanding deadlines within customer service-level agreements.
• Strong analytical and problem-solving capabilities.
• High proficiency with Smartsheet, Tenrox, FTM, and Microsoft Excel.

Responsibilities

• Manage internal and customer communications to provide timely updates and maintain stakeholder alignment.
• Address customer requests and coordinate follow-through to support prompt resolution.
• Coordinate with the Field Management Office (FMO) on resource scheduling, deployment activities, and issue resolution.
• Maintain and update project records in FTM and Nterprise.
• Create and maintain project Smartsheets, trackers, milestones, and deliverables, ensuring data accuracy and timely status updates.
• Assist Project Managers with project financial management, forecasting, and reporting activities.
• Manage purchase order requests, certificates of occupancy, and related project documentation.
• Administer project activities in Tenrox, including updates, tracking, and reporting.
• Document meeting minutes, action items, and key decisions from internal and customer meetings.
• Maintain project repositories and records in accordance with PMO governance and compliance requirements.
• Support project audits by ensuring documentation is complete, accurate, and readily accessible.
• Coordinate activities across cross-functional teams to support successful project execution.
• Document operational procedures as standard operating procedures.

Skills

Customer communication

Organizational skills

Analytical skills

Problem solving

Time management

Education

Bachelor's degree

Tools

Smartsheet

Tenrox

FTM

Microsoft Excel

Job description

Description

Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview

The Project Coordinator - Field Service Delivery supports the planning, coordination, and execution of field deployment projects. Working closely with the Field Management Office (FMO), Project Managers, and customers, the role ensures timely communication, accurate project records, and effective coordination of field resources and activities. The position requires the ability to manage ambiguous requests, maintain ongoing deployment schedules, balance competing priorities, meet customer service-level expectations, and sustain a high level of customer satisfaction.

What you will do as the Project Coordinator - Field Service Delivery:

Employees employed in the role of Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage internal and customer communications to provide timely updates and maintain stakeholder alignment.


• Address customer requests and coordinate follow-through to support prompt resolution.


• Coordinate with the Field Management Office (FMO) on resource scheduling, deployment activities, and issue resolution.


• Maintain and update project records in FTM and Nterprise.


• Create and maintain project Smartsheets, trackers, milestones, and deliverables, ensuring data accuracy and timely status updates.


• Assist Project Managers with project financial management, forecasting, and reporting activities.


• Manage purchase order requests, certificates of occupancy, and related project documentation.


• Administer project activities in Tenrox, including updates, tracking, and reporting.


• Document meeting minutes, action items, and key decisions from internal and customer meetings.


• Maintain project repositories and records in accordance with PMO governance and compliance requirements.


• Support project audits by ensuring documentation is complete, accurate, and readily accessible.


• Coordinate activities across cross-functional teams to support successful project execution.


• Document operational procedures as standard operating procedures.

Key Measures Of Success

• Customer Satisfaction (CSAT) results.


• On-time field deployments and delivery within applicable service-level agreements.


• Data accuracy across project trackers, Smartsheets, FTM, Nterprise, and Tenrox.


• Timely and complete processing of purchase orders, quotes, and project change requests.


• Compliance with audit and PMO governance requirements.

What You Will Bring To The Team

• Bachelor's degree preferred.


• Minimum of two years of relevant experience.


• Strong customer service and stakeholder communication skills.


• Excellent organizational skills and process discipline.


• Ability to work through ambiguity and manage multiple competing priorities.


• Excellent verbal and written communication skills.


• Ability to meet demanding deadlines within customer service-level agreements.


• Strong analytical and problem-solving capabilities.


• High proficiency with Smartsheet, Tenrox, FTM, and Microsoft Excel.


• Driven, collaborative, and committed to achieving team objectives.


• Ability to work effectively with minimal supervision.


• Prior project management experience is preferred.


• Availability to work a standard schedule of 8:00 AM to 5:00 PM Central or Eastern Time, with flexibility to work additional hours when required by project and business priorities.

Benefits

Zones offers a comprehensive Benefits package

• life insurance


• optional health insurance


• EOBI


• a voluntary pension scheme in line with Company policy


• Complimentary meals


• access to our in-house gym

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Shift Timings: 8 PM to 5 AM (PK Time)