Female Customer Service Representative

ApneJob.com; Lahore; Presencial; PKR 446.000 - 781.000; Jornada completa

Descripción de la vacante

Mannat Clothing in Lahore is seeking a customer-focused Support Representative to join our team. You will handle inquiries via calls, WhatsApp, and social media, resolve issues, and help ensure a smooth shopping experience.

The ideal candidate has 1–2 years in customer support, excellent communication, and the ability to multitask and work well within a team. Join us to deliver exceptional service and maintain strong customer relationships.

Formación

• 1–2 years of experience in customer support or similar role.
• Excellent verbal and written communication skills.
• Familiarity with WhatsApp Business and social media platforms.
• Strong problem-solving and customer-handling skills.
• Ability to multitask and work effectively in a team.
• Responsible, organized, and customer-oriented attitude.

Responsabilidades

• Respond promptly to customer inquiries via phone, WhatsApp, and social media.
• Handle customer complaints, orders, returns, and exchanges professionally.
• Provide accurate information about products, order status, and delivery timelines.
• Coordinate with the sales, warehouse, and delivery teams to ensure smooth order fulfillment.
• Maintain positive customer relationships and ensure high customer satisfaction.
• Follow up on pending orders and customer concerns.
• Maintain accurate records of customer interactions and complaints.
• Represent Mannat Clothing professionally in all customer communications.

Conocimientos

Customer service

Communication

Problem solving

Multitasking

Teamwork

Organized

Herramientas

WhatsApp Business

Social media platforms

Descripción del empleo

Description:

Mannat Clothing is looking for a professional, customer-focused, and motivated Customer Support Representative to join its team. The ideal candidate should have excellent communication skills, experience in customer service, and the ability to handle customer inquiries and resolve issues efficiently through calls, WhatsApp, and social media platforms.

Key Responsibilities:

• Respond promptly to customer inquiries via phone calls, WhatsApp, and social media.
• Handle customer complaints, orders, returns, and exchanges professionally.
• Provide accurate information about products, order status, and delivery timelines.
• Coordinate with the sales, warehouse, and delivery teams to ensure smooth order fulfillment.
• Maintain positive customer relationships and ensure high customer satisfaction.
• Follow up on pending orders and customer concerns.
• Maintain accurate records of customer interactions and complaints.
• Represent Mannat Clothing professionally in all customer communications.

Requirements:

• 1–2 years of experience in customer support or a similar role.
• Excellent verbal and written communication skills.
• Familiarity with WhatsApp Business and social media platforms.
• Strong problem-solving and customer-handling skills.
• Ability to multitask and work effectively in a team.
• Responsible, organized, and customer-oriented attitude.

Join Mannat Clothing and contribute to delivering an excellent shopping experience for every customer.