Evening Customer Service & Order Support Specialist

Pearmantra Innovations; Islamabad; On-site; PKR 400,000 - 560,000; Full time

Job summary

Pearmantra Innovations is seeking a results-driven Customer Support Executive to handle enquiries from retailers, sales force, and the public. You will manage phone and email support, raise tickets, and coordinate with internal teams to resolve issues, while ensuring accuracy and timely responses.

The role requires 3–6 years of relevant experience, a Bachelor's degree, excellent English communication, and proficiency in MS Office. Working hours from 1 pm to 10 pm on local time.

Qualifications

• Bachelor's degree from an HEC-recognized University.
• 3 to 6 years of relevant experience.
• Excellent communication skills, fluent in English.

Responsibilities

• Provide support on telephone and e-mail to retailers, sales force, general public, UK head office, colleagues and suppliers.
• Raise support tickets to enable tracking and resolution of customer requests within set KPI’s.
• Work with key functions to resolve issues.
• Make targeted outbound sales calls to retailers.
• Capture and place orders for stock on the retailers' behalf.

Skills

Communication skills

Fluent English

Call center experience

Outbound calls

Order entry

Education

Bachelor's degree

Tools

MS Office

Job description

Pearmantra Innovations is seeking a results-driven Customer Support Executive to handle enquiries from retailers, sales force, and the public. You will manage phone and email support, raise tickets, and coordinate with internal teams to resolve issues, while ensuring accuracy and timely responses.

The role requires 3–6 years of relevant experience, a Bachelor's degree, excellent English communication, and proficiency in MS Office. Working hours from 1 pm to 10 pm on local time.